Business Operations Manager
@ Ornikar

Paris, Île-de-France, France
€60,000
On Site
Full Time
Posted 1 day ago

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Email Hiring Manager

XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @ornikar.com
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Job Details

About the Role

Ornikar is revolutionizing online driving education and car insurance. Within the Client Ops department, our Customer Support team of around 20 people ensures a fast and quality client experience by phone and email for driving courses and insurance activities.

Your Role as Business Operations Manager

Working directly under the Head of Operational Excellence, you will drive performance management and lead strategic continuous improvement projects. You will coordinate internal and external partners to optimize processes, update quality and training documentation, and ensure proper adoption of new business rules.

Key Responsibilities

  • Lead continuous improvement and digitalization projects
  • Define business needs and manage project implementations
  • Develop and automate performance dashboards (Salesforce)
  • Ensure data reliability and support KPI tracking
  • Collaborate with technical teams to optimize tools like Zendesk and Vonage

Recruitment Process

The selection includes a video call with a People & Business Partner, an interview with your future manager, a case study/test, and a cultural fit interview with the team.

Why Ornikar?

A French scale-up innovating in the insurance sector with a flexible work model, competitive benefits including RTT, telework, meal and transport benefits, sports subscription, health insurance, free driving lessons, and extensive discounts and training platforms.

Key skills/competency

  • Continuous Improvement
  • Project Management
  • Data Analysis
  • Salesforce
  • Zendesk
  • Operational Excellence
  • Digitalization
  • Collaboration
  • Process Optimization
  • Customer Operations

How to Get Hired at Ornikar

🎯 Tips for Getting Hired

  • Customize your resume: Highlight project management and dashboard skills.
  • Showcase technical expertise: Detail Salesforce and Zendesk proficiency.
  • Research Ornikar: Understand their innovative insurance model.
  • Prepare for case studies: Practice strategic and continuous improvement challenges.

📝 Interview Preparation Advice

Technical Preparation

Review Salesforce dashboard configurations.
Practice Zendesk tool functionalities.
Study data automation techniques.
Refine process optimization methods.

Behavioral Questions

Describe handling cross-functional project challenges.
Explain your communication with diverse teams.
Share experience with continuous improvement projects.
Discuss managing conflicting priorities.

Frequently Asked Questions