Parts Specialist
O'Reilly Auto Parts · St Louis, MO
- On site
- Part-time
- $40,000 / year
- St Louis, MO
Job highlights
- Provide excellent customer service to all clients.
- Manage cash drawer and process transactions accurately.
- Assist with store operations and inventory tasks.
- Perform various in-store automotive services.
- Grow career with a stable, promoting company.
About the role
Parts Specialist
O'Reilly Auto Parts is seeking a Parts Specialist to join their team. This role is crucial in providing excellent customer service to both retail and installer clients, while also supporting store management with various tasks. If you have a passion for automotive parts and a knack for customer interaction, this could be the perfect opportunity for you. Join a company with a strong track record of growth and a commitment to internal career advancement.What You'll Do:
- Promote and embody company customer service programs like Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
- Greet customers warmly and assist them in finding the right products.
- Support management and installer service specialists with professional customer needs.
- Complete all assigned company training relevant to your role.
- Deliver exceptional phone service by answering calls according to policy, accurately looking up parts, quoting prices, recommending additional items, and offering the Low-Price Guarantee.
- Manage cash drawer responsibilities, including accurate cash handling, change, and credit card processing.
- Process exchanges and returns efficiently and courteously, adhering to company policies.
- Address and resolve customer complaints with a friendly and professional demeanor.
- Assist with daily store operations such as stocking shelves, maintaining displays, and receiving freight.
- Prepare merchandise returns, assist with inventory counts, and perform stock adjustments.
- Operate specialized store equipment, such as brake lathes, after completing required training.
- Perform in-store services where permitted by law, including battery testing, code scanning, and wiper installations.
- Potentially drive a delivery vehicle for customer deliveries, provided your driving record meets company requirements.
Skills & Qualifications:
- Required: Ability to quickly match alphanumeric sequences.
- Required: Proven ability to deliver outstanding, friendly, and professional customer service.
- Required: Strong multitasking skills to manage both phone and in-store customers simultaneously.
- Desired: Familiarity with automotive parts, cataloging systems, and automotive sales or service.
- Desired: ASE certification.
- Desired: Fluency in multiple languages, with Spanish being highly desired.
Why Join O'Reilly Auto Parts?
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Comprehensive Medical, Dental, & Vision Insurance
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Abundant Opportunities for Career Growth through a promote-from-within philosophy.
Key skills/competency:
- Customer Service
- Automotive Parts
- Sales
- Inventory Management
- Cash Handling
- Problem Solving
- Communication
- Teamwork
- Product Knowledge
- Retail Operations
Skills & topics
- Parts Specialist
- Automotive Parts
- Customer Service
- Retail Sales
- Inventory Management
- Cash Handling
- ASE Certification
- Bilingual
- O'Reilly Auto Parts
- Automotive Service
How to get hired
- Tailor your resume: Highlight customer service skills and any automotive parts experience for the Parts Specialist role.
- Showcase language skills: Emphasize fluency in Spanish or other languages as O'Reilly Auto Parts encourages bilingual candidates.
- Prepare for behavioral questions: Be ready to discuss how you handle customer complaints and multitasking.
- Demonstrate product knowledge: If you have automotive parts familiarity, be prepared to discuss it during the interview.
- Express growth ambition: Convey your interest in O'Reilly's promote-from-within philosophy and career advancement opportunities.
Technical preparation
Practice alphanumeric sequence matching quickly.,Familiarize yourself with automotive parts catalogs.,Learn common automotive testing equipment functions.,Understand basic inventory and stock procedures.
Behavioral questions
Describe a time you handled a difficult customer.,How do you multitask effectively under pressure?,Give an example of going above and beyond for a customer.,How do you prioritize tasks when busy?
Frequently asked questions
- What are the key responsibilities of a Parts Specialist at O'Reilly Auto Parts?
- As a Parts Specialist at O'Reilly Auto Parts, your key responsibilities include providing outstanding customer service to both retail and installer clients, accurately managing transactions, assisting with store operations like stocking and inventory, and performing basic in-store automotive services where applicable. You will also be expected to complete company training and follow all customer service programs.
- Is O'Reilly Auto Parts looking for bilingual candidates for the Parts Specialist position?
- Yes, O'Reilly Auto Parts strongly encourages bilingual candidates to apply for the Parts Specialist role. Fluency in multiple languages, with a particular emphasis on Spanish, is highly desired and can be a significant asset in serving a diverse customer base.
- What kind of customer service is expected in the Parts Specialist role?
- The Parts Specialist is expected to provide outstanding, friendly, and professional customer service. This includes greeting customers promptly, assisting them with product selection, handling phone inquiries according to company policy, and resolving complaints in a courteous manner, all while promoting O'Reilly's customer service programs.
- Does O'Reilly Auto Parts offer career growth opportunities for Parts Specialists?
- Absolutely. O'Reilly Auto Parts has a strong promote-from-within philosophy and a proven track record of career growth. They encourage team members to grow their careers along with the organization, offering numerous opportunities for advancement.
- What are the desired qualifications for an O'Reilly Auto Parts Parts Specialist?
- Desired qualifications for the Parts Specialist role include familiarity with automotive parts, cataloging systems, and the automotive sales or service industry. Additionally, an ASE certification is a plus, and fluency in multiple languages, especially Spanish, is highly valued.
- What compensation and benefits can I expect as a Parts Specialist at O'Reilly Auto Parts?
- O'Reilly Auto Parts offers a competitive total compensation package, including competitive wages, paid time off, a stock purchase plan, 401k with employer contributions starting day one, medical, dental, and vision insurance, and tuition educational assistance programs.
- What technical skills are required for the Parts Specialist job?
- The primary technical skill required is the ability to quickly match alphanumeric sequences, which is crucial for parts lookup. You will also be trained to operate specific store equipment like brake lathes and test batteries.
- How does O'Reilly Auto Parts handle reasonable accommodations for job applicants with disabilities?
- O'Reilly Auto Parts is committed to providing reasonable accommodations for qualified individuals with disabilities. If you require an accommodation during the application or employment process, you should contact them via email at rar@oreillyauto.com or by calling (800) 471-7431 option and provide your requested accommodation and position details.