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Enterprise Customer Success Manager

Orca-AI

HybridHybrid

Original Job Summary

About Orca-AI

Orca-AI advances the maritime industry by providing intelligent navigation solutions, preventing collisions, and saving lives. Our innovative AI-driven tools help captains and officers make real time, life-altering decisions.

Role Overview - Enterprise Customer Success Manager

This role focuses on managing the post-sale customer lifecycle, ensuring high customer satisfaction by leading onboarding, product training, and continuous value delivery.

Responsibilities

  • Manage customer onboarding, product training and implementation.
  • Maintain ongoing customer health, growth, and satisfaction.
  • Establish trusted advisor relationships with key maritime stakeholders.
  • Communicate customer insights for product development roadmap.
  • Collaborate with Sales and Product teams on upsell and expansion opportunities.
  • Leverage expertise in SaaS, AI and computer vision to maximize customer value.

Requirements

  • 3+ years of experience in Customer Success in B2B SaaS or cybersecurity.
  • Technical skills in software solutions, AI and computer vision.
  • High prioritization, accountability and process orientation.
  • Excellent written and verbal communication skills; native English speaker.
  • Bachelor’s degree required.

Key skills/competency

Customer Success, Maritime, Onboarding, SaaS, AI, Computer Vision, Customer Health, Lifecycle, Product Training, Relationship Management

How to Get Hired at Orca-AI

🎯 Tips for Getting Hired

  • Customize your resume: Highlight SaaS and maritime expertise.
  • Research Orca-AI culture: Review their mission and innovations.
  • Prepare technical insights: Demonstrate understanding of AI and computer vision.
  • Network with current employees: Leverage LinkedIn for insider tips.

📝 Interview Preparation Advice

Technical Preparation

Review SaaS and software deployment basics.
Study AI and computer vision fundamentals.
Practice product implementation case scenarios.
Familiarize with maritime industry tech standards.

Behavioral Questions

Describe handling challenging customer situations.
Explain building trust with reluctant clients.
Discuss adapting in fast-paced environments.
Share teamwork experience in multi-interface communication.