8 hours ago
E-Learning Support Specialist
Orbis Education
Hybrid
Full Time
$40,000
Hybrid
Job Overview
Job TitleE-Learning Support Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$40,000
LocationHybrid
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Job Description
About Orbis Education
Join us at Orbis Education and begin a career in helping Nursing students succeed!
The E-Learning Support Specialist manages the daily support for the partner learning management system and exam platforms. Tasks performed will be based on the needs of the group of accounts to which they are assigned. This is a remote position. This is an entry level position with a compensation range of $40k-$45k annually.
What You Will Do as an E-Learning Support Specialist
- Resolve and respond to tickets submitted by faculty and students.
- Prepare, maintain, and troubleshoot issues for exams.
- Prepare, maintain, and troubleshoot issues for courses within the LMS.
- Complete course audits.
- Attend and conduct student and faculty orientations, including office hours for online orientations.
- Other duties as assigned.
What You Will Have
- Bachelor’s degree or equivalent industry experience of 1-3 years
- Comfort in a support role with high attention to detail
- Technologically independent and able to work as part of a virtual team
- Strong organization and communication skills
- Experience with Learning Management Systems (LMS)
- Must successfully pass a background check.
- Equipment used: MS Office Suite, Zoho Ticketing System, Learning Management Systems (such as Canvas, Blackboard, and Sakai), Exam Platforms (such as ChiTester and ExamSoft), SmartSheet, Zoom, Box
What We’ll Offer In Return
- A career where your work genuinely makes a difference
- A stable income with a good salary
- Extensive training with team and management support
- Structured professional development plans and opportunities
- Outstanding benefits and work perks
- Collaborative and supportive team environment.
- …and more!
Key skills/competency
- Learning Management Systems (LMS)
- Troubleshooting
- Ticket Resolution
- Customer Support
- Technical Support
- Communication Skills
- Organizational Skills
- Exam Platforms
- Remote Work
- Course Auditing
How to Get Hired at Orbis Education
- Research Orbis Education's mission: Study their commitment to nursing education, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Tailor your E-Learning Support resume: Customize your resume to highlight experience with LMS platforms, technical troubleshooting, and customer support, specifically for remote roles.
- Showcase relevant technical skills: Emphasize proficiency with systems like Canvas, Blackboard, Zoho, and ExamSoft, providing concrete examples of your problem-solving abilities.
- Prepare for behavioral interviews: Practice articulating how your organizational and communication skills enable effective remote collaboration and student/faculty support.
- Demonstrate attention to detail: Be ready to discuss instances where your meticulousness ensured accuracy in course management or issue resolution, a key trait for Orbis Education.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What specific LMS platforms should I be familiar with for the E-Learning Support Specialist role at Orbis Education?
02How does Orbis Education support remote E-Learning Support Specialists in their daily tasks?
03What is the typical volume or nature of tickets an E-Learning Support Specialist handles daily at Orbis Education?
04What opportunities for professional development are available for an E-Learning Support Specialist at Orbis Education?
05Is previous experience with specific exam platforms required for this E-Learning Support Specialist role?
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