Customer Success Manager Smart Containers

Customer Success Manager (CSM) – Smart Containers & Supply Chain!

Join ORBCOMM as a Customer Success Manager (CSM) to drive adoption, growth, and long-term success for our Smart Containers line of business, acting as a strategic partner for global maritime leaders and delivering measurable ROI.

Why You’ll Love Working Here

As a key member of ORBCOMM’s International Sales team, you’ll serve as a trusted consultative partner, deeply integrated into client organizations to understand their structure, priorities, KPIs, and decision-making processes. Your primary goal is to help customers fully realize the ROI of our IoT solutions through insights, value mapping, and strategic engagement. This impactful role combines product expertise, business analysis, change management, and executive stakeholder alignment to deliver significant, measurable improvements. You will collaborate cross-functionally to enhance adoption, strengthen relationships, and influence strategic decisions that optimize operations and drive growth. Enjoy a hybrid work schedule, balancing a strong on-site presence in Geneva with remote work flexibility. Candidates ideally reside in Geneva or nearby regions of France or Italy within commuting distance.

What You’ll Do

• Drive Measurable Customer Value & ROI: Define baseline KPIs, co-create ROI models for container logistics and maritime operations, track and communicate progress, identify operational inefficiencies, and recommend best practices. Oversee pilot program governance and execution.
• Leverage Deep Product Expertise: Develop expert knowledge of ORBCOMM’s Smart Containers solutions, integrations, and industry applications. Translate product capabilities into business value related to container visibility, asset utilization, and supply chain optimization. Share insights and best practices, and identify expansion opportunities.
• Act as an Embedded Client Partner: Immerse yourself in customer environments to understand enterprise structure, workflows, and decision-making. Build trust-based relationships with influencers and operational teams in maritime and container logistics. Map stakeholder ecosystems and monitor risk indicators. Advise customers on process optimization, KPI improvement, and platform utilization.
• Collaborate Cross-Functionally: Partner with Account Management, Solutions Architecture, Product, Analytics, and Professional Services to ensure a unified customer experience. Capture customer insights for product roadmap enhancements. Support Sales in identifying upsell/cross-sell opportunities.
• Engage and Communicate with Impact: Prepare and deliver compelling business reviews, ROI reports, and KPI dashboards. Facilitate strategic workshops and value discovery sessions. Communicate progress, risks, and recommendations with clarity and executive presence. Keep stakeholders aligned on priorities, success metrics, and roadmap execution.

Who You Are

You are a strategic, consultative partner adept at navigating complex enterprise environments and driven by achieving measurable outcomes. You possess a strong blend of business acumen, technical aptitude, and relationship-building skills to deliver exceptional value.

Key Qualifications:

• Bachelor’s degree (MBA preferred).
• 7–10 years in Customer Success, Management Consulting, Value Engineering, Business Analysis, or similar strategic client-facing roles.
• Proven success managing enterprise accounts in maritime supply chain, container logistics, or IoT/SaaS sectors.
• Strong product and technical aptitude; ability to translate features into business outcomes.
• Expertise in interpreting and modeling data (KPIs, dashboards, ROI analysis).
• Track record of crafting compelling, data-driven value narratives and delivering measurable ROI.
• Familiarity with advanced analytics and AI-driven solutions, with a commitment to ongoing digital and AI upskilling.
• Exceptional stakeholder management and relationship-building skills, with strong communication and executive-level presentation capabilities.
• Ability to influence without authority and thrive in complex, matrixed environments.
• Proficiency in Salesforce for CRM and case management.
• Deep curiosity about customer challenges and workflows, with a proactive, resourceful approach.
• Ability to leverage AI-enabled tools and automation for productivity, with a commitment to continuous learning in digital and AI literacy.
• Flexibility for onsite work to support customer engagement and operational needs.
• Multilingual proficiency (fluency in three languages strongly preferred).

If this sounds like you, we want to meet you!

The Benefits Of Working Here

A career with ORBCOMM offers a unique opportunity for skill development and expertise expansion within a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package including health and wellness coverage, paid time off, retirement programs, flexible work arrangements, insurance, lifestyle perks, and employee discounts.

How We Hire

ORBCOMM utilizes technology-enabled tools, including AI, to support recruitment. All hiring decisions are human-led. We foster a human-led, tech-enabled culture.

About Us

ORBCOMM pioneers IoT technology, empowering clients with data-driven decisions to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience, we manage millions of assets worldwide across diverse sectors like transportation, heavy industries, satellite, and maritime. Visit www.orbcomm.com to learn more.

Ready to Join Us?

We believe our people are our greatest asset. Your skills and passion can help us achieve remarkable things! ORBCOMM is a thrilling career opportunity in a vibrant, growth-oriented environment. We are committed to building a diverse and inclusive workplace. Only selected candidates will be contacted. We offer accommodations for individuals with disabilities upon request.

Key skills/competency

• Customer Success Manager
• Smart Containers
• IoT Solutions
• Supply Chain Optimization
• Maritime Logistics
• ROI Analysis
• Business Development
• Stakeholder Management
• SaaS
• Enterprise Accounts