Director of Operations

@ Orangetheory - Franchise #0279

Overview

The Director of Operations at Orangetheory - Franchise #0279 is the Market Partner responsible for strategizing, organizing, and directing regional operations. This role is 100% field-facing and covers staffing, training, sales, local marketing, profitability, member experience, operations administration, and compliance. The leader supports a high-performance, high-care culture with a strong focus on team development and results.

Benefits

• Free Membership
• 401(k) and 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental, Health, and Vision insurance
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Responsibilities

• Create alignment in the region based on Thrive’s Mission, Vision & Purpose.
• Exceed target profitability for studios and market aggregates.
• Recruit, train, and assimilate management for the market.
• Develop training manuals and execution guides.
• Maintain full management staffing across studios.
• Implement operational systems for visibility into key initiatives.
• Lead regular staff meetings focusing on development and KPIs.
• Oversee studio expenses and inventory management.
• Conduct coaching, performance appraisals, and continuous feedback.
• Utilize Tangerine, Studio Portal, and reporting tools for efficiency.
• Collaborate interdepartmentally with Sales & Fitness teams.
• Partner with Human Resources to foster a trusting work environment.
• Conduct regular site visits ensuring high service standards.
• Address member concerns promptly via L360 platforms.
• Monitor market competitive landscape and adjust operations accordingly.
• Participate in budget planning and financial decisions.
• Provide franchisee support through assessments and calls (if applicable).
• Adhere to company policies and standards.

Competencies

• Integrity and sound judgment
• Courage in decision making
• Effective execution and prompt action
• Labor control and optimal staffing
• Strong communication skills
• Collaboration and problem solving
• High facility standards
• Understanding of the fitness industry and market dynamics
• Commitment to team development
• Ability to drive extraordinary results

Travel & Experience

This position requires 80% travel within the given market and a minimum of 3 years of operational multi-unit management experience. Experience in P&L oversight, budget forecasting, KPI evaluation, recruiting, hiring, coaching, and performance management is essential.

Key skills/competency

Operations, Strategy, Training, P&L, KPI, Recruiting, Coaching, Compliance, Scheduling, Data Analysis