Technical Analyst 4-Support
@ Oracle

Hybrid
$141,200
Hybrid
Full Time
Posted 2 days ago

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Job Details

Overview

As a Technical Analyst 4-Support at Oracle, you will serve as the technical interface to customers, OEMs and VARs. You will be responsible for issue resolution related to Oracle product installations, maintenance, and usage, leveraging deep product knowledge and troubleshooting expertise.

Responsibilities

  • Provide customer and systems support for Oracle Integration Cloud and related Oracle products.
  • Troubleshoot and analyze application servers and new technologies.
  • Collaborate remotely with partners, customers and software developers.
  • Analyze and resolve issues, document product defects, and review technical publications.
  • Offer technical advice and solutions with minimal direction.

Experience & Qualifications

Applicants require 4 to 10 years of strong experience with Oracle Integration Cloud, SOA Suite, and Oracle Cloud Infrastructure. A technical degree (BS in Computer Science, Engineering, Math, etc.) or equivalent professional experience is required. Proven troubleshooting skills, ability to interpret stack traces and logs, and excellent communication are key.

Desired & Essential Skills

  • Proficiency in Oracle Integration Cloud, SOA Cloud Service, and Oracle Database.
  • Strong customer support and communication skills.
  • Ability to analyze complex technical problems independently.
  • Knowledge of Java, Application Programming Interfaces (APIs), and troubleshooting network traces.

Compensation & Benefits

Salary ranges from approximately $64,200 to $141,200 per year. A comprehensive benefits package is available including medical, dental, vision, life insurance, paid time off, 401(k) with company match, and more.

Key skills/competency

  • Oracle Integration Cloud
  • SOA Suite
  • Cloud Infrastructure
  • Troubleshooting
  • Customer Support
  • Technical Analysis
  • Java
  • Networking
  • Documentation
  • Collaboration
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How to Get Hired at Oracle

🎯 Tips for Getting Hired

  • Customize your resume: Highlight Oracle and troubleshooting skills.
  • Research Oracle: Understand their cloud solutions and culture.
  • Showcase certifications: Emphasize Oracle Integration and SOA expertise.
  • Prepare for technical interviews: Focus on scenario-based problem solving.

📝 Interview Preparation Advice

Technical Preparation

Review Oracle Integration Cloud documentation.
Practice troubleshooting application servers.
Study Java and API troubleshooting techniques.
Review Oracle Database performance metrics.

Behavioral Questions

Describe a time you solved complex tech issues.
Explain how you handle customer escalations.
Tell about working independently in high-pressure.
Describe teamwork in cross-functional technical projects.

Frequently Asked Questions