Technical Analyst 1-Support
Oracle
Job Overview
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Job Description
Overview
The Technical Analyst 1-Support at Oracle is responsible for delivering post-sales support and solutions to Oracle customers. This role acts as a primary point of contact for customers, OEMs and VARs, handling both technical and non-technical issues in relation to Oracle's Electronic Support Services.
Key Responsibilities
- Provide level one support via phone and electronic means.
- Facilitate customer relationships and manage escalated issues.
- Serve as the technical interface to customers and partners.
- Ensure high levels of customer satisfaction by resolving issues.
- Advocate for customer needs within Oracle.
Qualifications & Requirements
This role requires U.S. citizenship, the ability to obtain a government security clearance, and onsite work in Kansas City, MO, Orlando, FL, or Nashville, TN. Compliance with applicable health and immunization mandates may be required for some roles. Salary range varies by location and experience.
Benefits
- Medical, dental, and vision insurance
- Life insurance and disability benefits
- 401(k) Savings and Investment Plan with company match
- Flexible Vacation accrual and paid holidays
- Employee Stock Purchase Plan and additional voluntary benefits
About Oracle
Oracle leads in AI and cloud solutions, impacting billions of lives with innovative products and services. The company is committed to diversity, inclusion, and community engagement. Accessibility accommodations are available upon request.
Key skills/competency
- Support
- Customer Service
- Troubleshooting
- Technical Support
- Oracle Products
- Communication
- Problem Resolution
- Escalation Management
- Onsite Support
- Security Clearance
How to Get Hired at Oracle
- Customize your resume: Emphasize technical support and troubleshooting experience.
- Highlight certifications: List any relevant security clearance or technical credentials.
- Research Oracle: Understand their products, culture, and support structure.
- Prepare example scenarios: Be ready to discuss customer issue resolutions.
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