Solution Architect, Client Point of Contact - O... @ Oracle
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Job Details
Team Overview
You will serve as the single point of contact and escalation manager for a team dedicated to supporting a prominent midwestern client known for excellent care for underprivileged populations. The team comprises employees in India and the United States and is split between analysts handling operational changes and those leading workflow modernization projects.
Position Overview
This role is for an experienced analyst to oversee application support and project initiatives for Oracle Health Millennium EHR in a large-scale hospital environment. You will ensure seamless daily support, troubleshoot the EHR platform, and drive projects to improve clinical workflows, system integrations, and patient care delivery.
Roles & Responsibilities
- Coordinate a team of support analysts and project staff.
- Act as the primary contact for all IT Managed Services activities.
- Oversee daily support of Oracle Health Millennium EHR.
- Drive projects from inception through implementation.
- Collaborate with clinical and IT leadership to align EHR capabilities.
- Prepare and present reports on support activities and performance.
Required Qualifications
- 3+ years in healthcare IT with proven project leadership.
- Hands-on experience with Cerner Millennium workflows or as an Integration Architect.
- Excellent communication skills with client C-suite.
- Ability to work independently and manage multiple priorities remotely.
- Willingness to travel occasionally as needed.
Preferred Qualifications
- Background in clinical informatics or direct clinical experience.
- Project management certification (e.g., PMP).
Additional Information
This role supports a client in the Midwestern United States. Oracle offers competitive benefits, flexible work arrangements, and comprehensive support programs. Applicants must meet applicable US occupational health mandates.
Key skills/competency
- Healthcare IT
- Oracle Health Millennium
- Cerner Millennium
- Clinical workflows
- Application support
- Project management
- Client relationship
- Incident resolution
- Team coordination
- Reporting
How to Get Hired at Oracle
🎯 Tips for Getting Hired
- Resume Tailoring: Highlight healthcare IT and EHR expertise.
- Research Oracle: Understand Oracle Health and its solutions.
- Showcase Leadership: Emphasize project management and team skills.
- Prepare Examples: Detail successful client escalations and project outcomes.