Senior NetSuite ERP Project Manager

Senior NetSuite ERP Project Manager

The Senior NetSuite ERP Project Manager will primarily be responsible for managing the delivery of NetSuite’s Professional Services implementations for Wholesale Distributors, Retailers and/or Manufacturers. Under NetSuite’s SuiteSuccess Methodology guidance, this resource will drive the delivery of NetSuite’s Professional Services engagements according to the agreed-upon scope, time, and budget – all while ensuring the highest degree of customer satisfaction.

This role is a key player in managing, tracking, and communicating the progress of projects and ensuring the quality delivery of Oracle NetSuite’s Professional Services. The Senior NetSuite ERP Project Manager will manage multiple concurrent projects and will work with several resources within a matrix environment. From Initiation through to completion, this role will be responsible for planning customer-specific engagements, managing the business requirements development, review, and signoff process, managing the execution of results while controlling scope, driving the change management process when needed, and ensuring timely resolution of discrepancies and project roadblocks.

From initiation through to completion, the Senior NetSuite ERP Project Manager will be responsible for the construction, presentation, and signoffs of key deliverables such as Project Kickoffs, Project Plans, Change Orders, regular Status and Risk reports. They will also facilitate planning sessions at various stages of the project lifecycle. Critical to the success of this role will be the setting and management of customer expectations in regards to project scope, the NetSuite delivery model, stakeholder roles and responsibilities, timelines, critical issue and change management processes, communication, and risk management plans.

Preferred Qualifications

• Strong Project Manager role experience, including a significant portfolio of full lifecycle ERP solutions or comparable software delivery implementations. Cloud platform experience is strongly preferred. NetSuite solution experience is a plus.
• At least 7 years of cumulative relevant role experience, ideally with a software vendor and/or professional services practice. Previous NetSuite ERP implementation experience preferred.
• Strong client management skills and the ability to work with multiple concurrent customers to develop and manage an implementation plan.
• Demonstrated experience in translating customer business requirements into workable world-class software solutions.
• Demonstrated experience working with Sales, Account Management, and Executive stakeholders.
• Significant Products solution domain experience with experience within Distribution industries preferred.
• Experience developing work-breakdown structures and project plans, ideally using Microsoft Project.
• Excellent understanding of common industry-standard business practices as related to Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing), Inventory Management (Item Strategy, Purchasing and Fulfillment), Demand Planning/Materials Resource Planning, support (Cases Management and Territory Management) as well as Sales Management.
• Formal Project Management methodology training, with significant practical use. Certifications such as the Project Management Professional (PMP) are a plus.
• Ability to travel on a modest to moderate basis, as appropriate.

Responsibilities

• Plan, manage and communicate the progress of the project, achieving project landmarks and maintaining the momentum of the project.
• Facilitate resolution of issues and roadblocks.
• Provide pre-sales support.
• Communication to prospective and current customers the Oracle NetSuite Methodology.

Key skills/competency

• Project Management
• ERP Implementation
• NetSuite
• Distribution Industry
• Cloud Platform
• Business Requirements
• Change Management
• Stakeholder Management
• Client Management
• Risk Management