Senior Cloud Support Engineer - OCI Multicloud Support

Role Overview

As a Senior Cloud Support Engineer - OCI Multicloud Support at Oracle, you will serve as the primary technical interface for customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs). Your main responsibility will be to resolve problems related to the installation, recommended maintenance, and effective use of Oracle products. This role requires a deep understanding of all Oracle products within your competency, with in-depth knowledge of several products and/or platforms.

Responsibilities and Duties

You will be highly experienced in multiple platforms, capable of completing assigned duties with minimal direction. Expect to act independently while researching and developing comprehensive solutions to customer issues. This involves leveraging your expertise in cloud networking and multicloud environments to ensure high-quality service in a pressured production setting.

Minimum Qualifications

• Bachelor's degree in Computer Science, MIS, or relevant work experience.
• 4+ years of experience in an Infrastructure or cloud-related field.
• Hands-on experience with Cloud Networking and in-depth knowledge of cloud computing.
• Hands-on experience with at least one public-cloud platform (AWS, Azure, GCP, or OCI).
• Prior experience in a technical support role or a demonstrated ability to quickly troubleshoot technical problems to root cause and restore service.
• Good written and verbal English communication skills.
• Ability to effectively communicate with people on both a technical and non-technical level.
• Ability to work with a global, remote workforce.
• Self-motivated professional with the ability to work in a pressured production environment while not compromising on service quality.
• A strong focus on customer service and satisfaction.
• Must work from the Nashville office 5 days/week and be part of an on-call rotation.

Benefits at Oracle

Oracle offers a comprehensive benefits package designed to support its employees, which includes:

• Medical, dental, and vision insurance, including expert medical opinion.
• Short-term and long-term disability.
• Life insurance and AD&D, with supplemental options.
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off: Flexible Vacation for salaried employees; Accrued Vacation for others (13-18 days annually, prorated).
• 11 paid holidays.
• Paid sick leave: 72 hours upon hire, refreshing annually, with carry-over up to 112 hours.
• Paid parental leave and adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal services.
• Voluntary benefits including auto, homeowner, and pet insurance.

About Oracle

Oracle is at the forefront of innovation, integrating data, infrastructure, applications, and expertise to power diverse industries and drive life-saving care. With AI embedded across its products and services, Oracle empowers customers to build a better future. The company is committed to fostering a diverse and inclusive workforce, offering competitive benefits and encouraging community involvement through volunteer programs. Oracle also provides accessibility assistance and accommodations for disabilities during the employment process.

Key skills/competency

• Cloud Networking
• OCI
• AWS
• Azure
• GCP
• Troubleshooting
• Customer Support
• Technical Communication
• Problem Resolution
• Multicloud Architecture