Principal Technical Support Engineer

Principal Technical Support Engineer

As a member of the Database Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Due to specific client contract requirements, this position requires that the successful candidate be a U.S. citizen.

Technical Skills

• Strong Oracle Database fundamentals – SQL tuning, indexing, execution plans, statistics, sessions, waits, locking, transactions, PL/SQL knowledge.
• Strong understanding of Performance Tuning methodologies including SQL Tuning.
• ORDS architecture knowledge – connection pools, standalone/Tomcat deployment, REST calls, session management, request timeouts, logging.
• REST/API performance basics – HTTP latency, payload size, concurrency, network round trips, JSON processing overhead.
• APEX skills – Working knowledge of APEX e.g., creating pages, region/report optimization, Interactive Reports/Grids tuning, session state management, PL/SQL process efficiency, static file optimization.
• SQL Developer skills – query tuning, worksheet/session behavior, client-side fetch settings, connection issues, data model/browser performance.
• Middleware / Web server knowledge – Tomcat/Jetty/WebLogic basics, JVM memory/thread pools, logs, CPU/memory bottlenecks.
• Networking fundamentals – DNS, TLS/SSL overhead, load balancers, proxies, latency between app and DB tiers.
• Operating system basics – CPU, memory, disk I/O, file descriptors, process monitoring on Linux/Windows servers.
• Cloud / OCI awareness – compute, storage, autoscaling, networking, observability tools.
• Troubleshooting methodology – isolate DB vs app vs network, reproduce issues, compare environments, baseline vs current state.
• Ability to learn and use new AI and ML tools.
• Programming in C or Java.
• Nice to have certifications: OCI (Oracle Cloud Infrastructure), APEX, AI Foundation.

Personal Competencies

• Desire to learn and continually expand knowledge in Database Options and Cloud Technologies.
• Customer focus - Recognize customer urgency and the business impact/sensitivity of issues and provide timely, effective technical solutions.
• Structured Problem Recognition and Resolution.
• Experience of contributing to a shared knowledge base.
• Experience of Support level work, like resolving customer problems, managing customer expectations, escalations and work under pressure.
• Excellent Communication skills – Verbal and Written.
• Planning and organizing.
• Working Collaboratively and globally.
• Relentless pursuit of Quality work.
• Team Working and Results oriented.
• Flexibility to work in different shifts and off days, including holidays and weekends.

Qualifications

Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only.

US: Hiring Range in USD from $33.37 - $67.88 per hour; from: $69,400 - $141,200 per year. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Key skills/competency

• Oracle Database
• SQL Tuning
• Performance Tuning
• ORDS Architecture
• REST API Performance
• APEX
• SQL Developer
• Middleware
• Networking
• Operating Systems