Principal Technical Program Manager - Japanese/English

About the Role: Principal Technical Program Manager - Japanese/English

The Oracle Cloud Infrastructure (OCI) Dedicated Cloud Product Solutions Product Support Engineering team is seeking an experienced and motivated Principal Technical Program Manager (TPM) to lead engagement, technical advisement, and relationship management for OCI’s Dedicated Region Cloud @Customer (DRCC) and Oracle Alloy customers. This role requires a passion for delivering services to customers, combined with a deep understanding of strategic business objectives. As a TPM, you will become a trusted advisor to customers, ensuring consistency and quality of deliverables, helping them execute their IT strategy, overcome challenges, and meet business goals, all while utilizing leading practices for successful Oracle technology and Cloud deployments and operations.

This is a non-routine and exceptionally complex position, involving advanced technical and business skills in this area of specialization. You will serve as a leading contributor individually and as a team member, providing direction to others. The role requires experience working within or alongside product management, strong thought leadership skills, and excellent business judgment.

Candidates must currently reside in the United States Pacific Time Zone (West Coast) and possess fluency in both English and Japanese, including superior written and verbal communication skills in each language.

Key Responsibilities

We are specifically looking for an experienced Technical Program Manager with a proven track record of achieving results at scale. This involves working with cross-functional teams across large organizations, guiding them towards a unified goal and shared vision. You are expected to drive results, not merely facilitate, and possess high judgment with a hands-on, bias-for-action approach. Strong ownership and collaboration skills are essential. In this role, you will be responsible for managing complex, cross-organizational and cross-functional programs that directly impact customers, product development, and overall business objectives.

You will collaborate with every team in OCI to ensure these programs are successful. This is a dynamic, agile, cross-cutting, and intricate space, focusing on programs critical to customer success, which demands comprehensive support, partnership, and aligned investment.

• Develop and manage DRCC and Alloy customer relationships by fostering long-term connections and becoming deeply involved with customer technical staff and senior management.
• Demonstrate authority, confidence, and a significant understanding of customers’ business strategy and industry drivers.
• Understand customer organizational structures, key stakeholders, projects, goals, critical success factors, technical infrastructure, and roadmaps.
• Collaborate effectively with sales, delivery teams, product, engineering, and customers to identify appropriate solutions.
• Serve as the primary customer contact, facilitating communications and activities across other Oracle lines-of-business.
• Monitor, report, and communicate on complex projects to ensure efficient use of Oracle resources and achieve contract margin and revenue objectives.
• Act as a point of contact for major incidents, coordinating OCI-wide response and managing communication and customer expectations through resolution.
• Establish and maintain a program governance model with customer senior management and executive levels.
• Perform proactive scope and risk management, and lead complex account planning and reviews.
• Often assume a project/program lead role, providing leadership and expertise in developing new products, services, and processes.
• Lead initiatives for organizational process improvement and tool development.
• Contribute to the organization at a regional level to drive regional and global strategy execution.

Minimum Qualifications

• 10+ years of experience in developing and implementing strategy, then executing against large, cross-cutting programs that directly impact customer success.
• Native/Bilingual or Professional Proficiency in both English and Japanese.
• Demonstrated ability to think broadly and strategically.
• A technology background enabling understanding of cloud architecture complexities and advising customers on their cloud infrastructure strategy.
• Exemplary maturity and judgment, with advanced problem-solving, negotiation/influence, analytical, and leadership skills.
• Ability to collaborate effectively with senior leaders from DRCC/Alloy customers and across all levels of Oracle (engineering to business) to drive core business initiatives.
• Comfortable working in ambiguity, able to dive into problems with your team and customers to create solutions.

Preferred Qualifications

• MBA or Master’s degree in a technical subject area.
• Hands-on experience with enterprise technical account management.
• Technical domain knowledge of public cloud technologies and/or distributed systems.

Key skills/competency

• Technical Program Management
• Cloud Infrastructure (OCI)
• Customer Relationship Management
• Strategic Planning & Execution
• Cross-functional Collaboration
• Risk Management
• Program Governance
• Bilingual Communication (Japanese/English)
• Cloud Architecture
• Distributed Systems