Principal Consultant

Why Oracle NetSuite?

One word - transformation. At Oracle NetSuite, we believe the cloud is here to stay, and so do our 30,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient, and agile. Oracle NetSuite is transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud applications pioneer, today Oracle’s NetSuite global business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.

Transform your career at Oracle NetSuite. At Oracle NetSuite, we work hard, and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. Oracle NetSuite employees take the hill – we prefer action over inaction, we are tireless in our mission, and we pause only to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?

About The Role

NetSuite Customer Success (CS) is seeking an experienced Principal Consultant to join our Professional Services team focused on the Healthcare, Insurance, and Financial Services industries within the General Business vertical. CS delivers ERP implementations and optimization engagements (using SuiteSuccess methodology) for customers across North America. This role is part of the NetSuite Customer Success – Professional Services organization and is responsible for leading end-to-end NetSuite implementations, phase upgrades, module deployments, and optimization/health check engagements that result in project-based, high-value deliverables.

As a Principal Consultant, you will operate independently with ownership for overall engagement outcomes, working closely with Project Managers and consulting teams to deliver high-quality, fit-for-purpose solutions. Soft skills and professional maturity are essential – you must be capable of navigating complex client situations and collaborating effectively across internal and external teams.

Responsibilities

• Lead and deliver NetSuite implementation and optimization engagements (SuiteSuccess and tailored deployments) for clients, ensuring quality, scope adherence, and customer satisfaction.
• Gather, analyze, and validate customer business requirements and translate them into scalable NetSuite solutions and designs.
• Architect and configure NetSuite solutions to meet customer business objectives, including complex workflows, automations, and integrations.
• Define detailed functional requirements and collaborate with technical resources (internal or partners) to design and test integrations and advanced configurations.
• Provide leadership and oversight to consultant team members, delegating tasks while owning the final solution delivery.
• Establish strong rapport with customers, proactively managing expectations, scope, and resolution of challenges with professionalism.
• Apply NetSuite implementation methodology, industry best practices, and internal processes to deliver consistent, repeatable outcomes.
• Participate in project planning, solution scoping, effort estimation, and knowledge sharing across the Professional Services practice.
• Contribute to continuous improvement initiatives and maintain up-to-date expertise in NetSuite capabilities and certifications.

Minimum Qualifications

• Relevant Experience: Typically 5+ years of professional experience relevant to NetSuite implementations, including hands-on NetSuite ERP implementation experience (SuiteSuccess methodology highly preferred).
• Consulting Experience: Prior experience in client-facing consulting roles where complex business problems are solved through software implementation.
• Education: Undergraduate degree or equivalent professional experience in Business, Accounting, Finance, Information Systems, Engineering, or related field.
• Certifications: NetSuite certifications (e.g., NS Administrator, ERP Consultant) preferred; commitment to pursuing relevant certifications is expected.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present and influence at both technical and executive levels.
• Leadership & Collaboration: Strong leadership presence with the ability to collaborate effectively across diverse teams and manage customer expectations.
• Soft Skills: Professional judgment, adaptability, and the ability to navigate challenging situations with clients and internal stakeholders.

Preferred Qualifications

• Strong financial and accounting process knowledge.
• Proven track record leading medium to large ERP projects, including solution design, configuration, and delivery.
• Experience mentoring or coaching junior consultants within delivery engagements.
• Ability to travel as needed.

Key Skills/Competency

• NetSuite ERP
• SuiteSuccess Methodology
• Cloud Applications
• Implementation Leadership
• Business Requirements Analysis
• Solution Architecture
• Workflow Automation
• Client Management
• Project Planning
• Professional Services