IT Manager

About Oracle Health & Analytics

Join us! Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health & Analytics. This team will focus on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the focus on excellence!

Our products and services enable US Federal and Tribal organizations to access the right information at the right time, interoperate seamlessly and securely with other government and industry partners, and make insightful decisions informed from our leading analytics and reporting platforms. Our team is accountable for core Electronic Health Record (EHR) and ancillary solution service delivery and operation to our Federal clients (DoD, Coast Guard, and USVA). We are transforming how the US government delivers healthcare. Our overall footprint continues to expand with professional growth encouraged and supported by all levels!

Role Overview: IT Manager

As a part of the Federal Client Operations Team, you will manage and maintain multiple client environments with your team supporting the performance, security, and overall domain operation of hosted Federal client EHR Systems, including the technical and application aspects of the client relationship.

Key Responsibilities

• Manage a team of System & Site Reliability Engineers supporting the performance, security, and overall domain operation of hosted technology platforms.
• Lead and direct the team’s strategy to achieve operational or functional targets, SLAs, and objectives with measurable contribution towards the achievement of immediate and short-term results for the team and Federal Client Operations organization.
• Engage and lead in all phases of Incident, Problem and Change Management.
• Establish and communicate organization and team goals that support and advance team and organization objectives; establish metrics or other performance measures to track progress, accomplishments, and opportunities.
• Understand and explain policies, best practices, and organizational procedures within immediate area of responsibility to key stakeholders within and outside of the team.
• Identify, propose, and lead process improvement initiatives; participate and provide input on strategic initiatives at the organization and team level.
• Deliver consistent and timely training, guidance, and feedback to encourage and promote employee success and growth through regular developmental conversations and identification of developmental opportunities.

Role Requirements

• Information Technology Service Management experience: Incident Management, Change Management, Problem Management.
• Agile Project Management experience.
• Strong communication and presentation skills.
• Experience leading IT professionals with expertise in Cloud SaaS, Linux, Windows, Active Directory, Networking, VMWare, Security, etc.
• Application and Infrastructure Monitoring experience.
• Customer support/service experience.
• Familiarity with BMC Remedy, JIRA Service Management.
• Application Management experience.
• Healthcare IT experience is a plus.
• This position requires US citizenship for Federal Security Clearance.
• Willingness to work overtime or irregular hours as needed to support on-call duties.
• Experience with Kubernetes as a service and mobile/SaaS preferred.
• MySQL experience preferred.
• Experience using Splunk and New Relic preferred.

Compensation & Benefits

The hiring range for this position is $80,000 - $199,500 per year, with potential eligibility for bonus and equity. Oracle offers a comprehensive benefits package including medical, dental, and vision insurance, short/long term disability, life insurance, 401(k) with company match, paid time off (flexible vacation, 11 paid holidays, sick leave), paid parental leave, adoption assistance, and an Employee Stock Purchase Plan.

Key Skills/Competency

• IT Service Management
• Incident & Change Management
• Agile Project Management
• Cloud SaaS Operations
• Linux/Windows Administration
• Network Security
• Application Monitoring
• Site Reliability Engineering (SRE)
• Team Leadership
• US Federal Security Clearance