Internal Customer Tech Support
@ Oracle

Hybrid
$55,000
Hybrid
Full Time
Posted 22 days ago

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Job Details

About the Role

Internal Customer Tech Support at Oracle in Jefferson City, MO is responsible for providing day-to-day technical support for end-users. This role involves troubleshooting hardware and software issues, installing and configuring systems, and ensuring smooth operations of desktop, laptop, and network systems.

Key Responsibilities

  • Provide routine technical support for hardware, software, and connectivity issues.
  • Troubleshoot and document hardware and software issues.
  • Install, configure, and update end-user desktop and laptop software.
  • Perform telecom moves, adds, and changes for end-user installations.
  • Prioritize, escalate, and resolve issues in coordination with the team.

Qualifications & Requirements

Candidates should possess exceptional customer service, strong written and verbal communication skills, and the ability to manage multiple tasks simultaneously. A BA/BS degree or equivalent is required. Attention to detail and a team player attitude are essential.

Key Skills/Competency

  • Technical Support
  • Troubleshooting
  • Hardware
  • Software
  • Desktop Support
  • Customer Service
  • Telecom
  • Communication
  • Teamwork
  • Documentation
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How to Get Hired at Oracle

🎯 Tips for Getting Hired

  • Research Oracle's culture: Study their mission, values, and news.
  • Customize your resume: Highlight technical support and troubleshooting skills.
  • Prepare for interviews: Practice customer service scenarios and technical questions.
  • Show attention to detail: Emphasize multitasking and organizational skills.

📝 Interview Preparation Advice

Technical Preparation

Review hardware troubleshooting techniques.
Familiarize with desktop OS installations.
Practice network connectivity diagnostics.
Study telecom equipment setups.

Behavioral Questions

Describe a time you solved a customer issue.
Explain how you prioritize multiple tasks.
Share an experience working in a team.
Show how you handle stressful situations.

Frequently Asked Questions