Documentation Quality Analyst

Job Description

As a Documentation Quality Analyst at Oracle, you will perform quality reviews of documentation developed by team members, evaluating writing based on compliance with established documentation standards. You will independently provide training and feedback to colleagues to improve documentation quality and ensure adherence to standards. A key aspect of this role involves independently developing and maintaining documentation standards, as well as actively participating in initiatives aimed at improving overall documentation quality, such as assisting with the onboarding of new employees.

Key Responsibilities

• Implement copy editing for technical training materials, evaluating content against established style guides.
• Review learning assets for style guide adherence, writing style, writing quality, and Section 508 and WCAG 2.0 compliance throughout the production process.
• Develop templates or net new assets that fully comply with Section 508 and WCAG 2.0 requirements.
• Provide expert guidance in applying technical writing standards for client training and learning content, including assessments, job aids, performance support, eLearning/CBT, ILT/vILT materials, source materials (e.g., Patient Data Profiles), and webinar assets.
• Collaborate with Quality Management team members to ensure consistency in copy editing feedback across the team.
• Maintain strong relationships across various stakeholder groups to establish a unified process for content review, audit, and management.
• Partner with Quality Management team members to develop and maintain quality management standard operating procedures, work instructions, and documented processes.
• Prioritize work and allocate effort effectively against deadlines to ensure the quality and timeliness of deliverables to the client.
• Create and deliver ongoing professional development sessions for a growing team.

Required Skills

• Strong expertise in technical writing and copy editing, with proven ability to apply style guides and documentation standards.
• Familiarity with the AP Style Guide.
• Practical experience in evaluating and revising content for clarity, consistency, and accuracy.
• Exceptional attention to detail in identifying errors or inconsistencies in written materials.
• Proficiency in designing and maintaining documentation templates and assets that meet accessibility and organizational standards.
• Proficiency in creating and maintaining standard operating procedures, work instructions, and documented quality processes.
• Proficient application of Section 508 and WCAG 2.0 accessibility requirements, including document remediation and template development.
• Proficient interpersonal and communication skills to build relationships with cross-functional teams, facilitate SME collaboration, and engage stakeholders effectively.
• Proficiency in facilitating unified review and audit processes.
• Proficiency in prioritizing workloads and managing multiple projects to meet deadlines and ensure timely delivery.

Basic Qualifications

• Bachelor’s Degree in Technical Communication, English, Instructional Design, or a related field, or equivalent work experience.
• At least 4 years of combined related work experience and completed higher education, including technical writing and copy-editing, preferably supporting learning solutions programs or health care information technology (HCIT) within a major healthcare organization or large-scale IT transformation project.
• Familiarity with the AP Style Guide.
• Experience working in Agile sprints/teams preferred.
• Experience working in regulated or federal environments preferred.
• Must be a U.S. citizen and be able to obtain a Public Trust clearance.
• Ability to travel to customer sites if required.

Key skills/competency

• Technical Writing
• Copy Editing
• Documentation Standards
• Style Guides
• Accessibility (Section 508, WCAG 2.0)
• Quality Assurance
• Standard Operating Procedures (SOPs)
• Stakeholder Collaboration
• Project Management
• Training Development