Data Center Technician

Data Center Technician at Oracle Cloud Infrastructure

Oracle Cloud Infrastructure (OCI) offers an excellent opportunity to help us build and operate our suite at a significant scale, where coordinated cloud services are broadly distributed in a multi-tenant cloud environment! We are committed to providing best-in-cloud products that meet the needs of our customers who are pursuing some of the world’s biggest challenges. If this sounds like you, we encourage you to apply and join our team!

What You'll Be Doing:

• Hardware installation & configuration of enterprise servers and cabling infrastructure.
• Rack installation including racking of components, putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.
• Rack deinstallation including power off, removal of cabling, removal of rack components.
• Hardware Break/Fix replacement of FRUs.
• Troubleshooting and resolving Telco Connectivity issues.
• Troubleshoot & Replace Network Switch equipment.
• Communicating within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and teams.
• Documentation of activities and building/modifying SOPs.
• Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables.
• Executing small projects independently and collaborating with your manager on planning and executing larger local projects.

Requirements:

• Knowledge of server/storage/network hardware.
• Strong interest in learning new Data Center concepts.
• Strong verbal and written communication skills.
• Strict attention to detail.
• Quality assurance mindset.
• Ability to cover a shift schedule that may include weekends and holidays.
• 3+ years working in an IT environment.
• Inventory management experience, including ordering, receiving, and shipping server parts.
• Experience taking on-call shifts and ability to respond to critical events as needed.
• Experience raising issues to senior onsite staff and management as needed.
• IT Hardware Concepts knowledge (RAID, SAN, SCSI, Linux/Unix, GRUB).
• Knowledge of trunk infrastructure is a plus.

Preferred Qualifications:

• 2-year or 4-year degree or 3+ Years of experience.
• 1 year+ experience in Structured Cabling Copper/Fiber, testing of cables.
• Understanding of Cooling and Electrical systems concepts inside the data center.

Responsibilities:

• Install, remove, and address technical hardware issues in data center racks without disturbing other hardware and critical infrastructure on site.
• Maintain asset inventory and update internal applications as needed.
• Be accessible via cell phone and willing to work on onsite emergencies as needed.
• Participate in and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
• Act within Service Level Agreements (SLA) on the tickets assigned to you in your space.

Key Skills/Competency:

• Server Hardware Management
• Network Infrastructure
• Cabling (Fiber/Copper)
• Hardware Troubleshooting
• Data Center Operations
• Inventory Management
• Linux/Unix Systems
• Ticketing Systems
• SOP Development
• On-Call Support