Data Center Technician

Data Center Technician at Oracle Cloud Infrastructure

Oracle Cloud Infrastructure (OCI) offers an excellent opportunity to help us build and operate our suite at significant scale, where coordinated cloud services are broadly distributed in a multi-tenant cloud environment! We are committed to providing best-in-cloud products that meet the needs of our customers who are pursuing some of the world’s biggest challenges. If this sounds like you, we encourage you to apply and join our team!

You will cover 24/7 data center operations, working a shift schedule that includes weekends and holidays.

What you'll be doing:

• Hardware installation & configuration of enterprise servers and cabling infrastructure.
• Hardware Break/Fix replacement of FRUs.
• Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.
• Troubleshooting and resolve Telco Connectivity issues.
• Troubleshoot & Replace Network Switch equipment.
• Communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and teams.
• Documentation of activities and build/modify SOPs.
• Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables.
• System power supplies and cabling install, fix and repair.
• Execute small projects on your own and work with your manager in planning and executing larger local projects.

Requirements:

• Knowledge of server/storage/network hardware.
• Strong interest in learning new DC concepts.
• Strong verbal and written communication skills.
• Shift schedule (4 days a week, 10-hour shifts). Includes weekends and holidays.
• 3+ years working in an IT environment.
• Experience solving problems on servers, networking devices and IT equipment.
• Inventory management experience. Ordering, receiving, and shipping server parts.
• Experience taking on-call shifts and ability to respond to critical events as needed.
• Experience raising issues to Sr. onsite staff and management as needed.
• IT Hardware Concepts knowledge (RAID, SAN, SCSI, Linux/Unix, GRUB).
• Knowledge of trunk infrastructure is a plus.

Preferred Qualifications:

• 2-year or 4-year degree or 3+ Years of experience.
• 1 year+ experience in Structured Cabling Copper/Fiber, testing of cables, Cooling and Electrical systems concepts inside the data center.

Responsibilities:

• Install, remove, address technical issues in hardware in data centers racks without disturbing other hardware and critical infrastructure on site.
• Maintain asset inventory and update internal application as needed.
• Be accessible via cell phone and willing to work on onsite emergency as needed.
• Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
• Act within Service Level Agreements (SLA) on the tickets assigned to you in your space.

Key skills/competency:

• Server hardware
• Network hardware
• Cabling infrastructure
• Troubleshooting
• Ticketing systems
• SOP documentation
• Inventory management
• Linux/Unix
• Storage (RAID, SAN)
• Telecommunications