Data Center Technician

About Oracle Cloud Infrastructure

Oracle Cloud Infrastructure (OCI) offers an excellent opportunity to help build and operate their suite at significant scale, where coordinated cloud services are broadly distributed in a multi-tenant cloud environment. We are committed to providing best-in-cloud products that meet the needs of our customers who are pursuing some of the world’s biggest challenges. If this sounds like you, we encourage you to apply and join our team!

What you'll be doing as a Data Center Technician:

• Hardware installation & configuration of enterprise servers and cabling infrastructure.
• Hardware Break/Fix replacement of Field Replaceable Units (FRUs).
• Rack installation, including putting racks in place, cabling, powering up, and handing off servers to internal provisioning teams.
• Troubleshooting and resolving Telco Connectivity issues.
• Troubleshooting & replacing Network Switch equipment.
• Communicating within a ticketing environment used and supervised by multiple internal Oracle Cloud service owners and teams.
• Documentation of activities and building/modifying Standard Operating Procedures (SOPs).
• Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables.
• System power supplies and cabling install, fix, and repair.
• Executing small projects independently and collaborating with your manager on planning and executing larger local projects.

Requirements:

• Knowledge of server/storage/network hardware.
• Strong interest in learning new data center concepts.
• Strong verbal and written communication skills.
• Ability to work a shift schedule (4 days a week, 10-hour shifts), including weekends and holidays.
• 3+ years working in an IT environment.
• Experience solving problems on servers, networking devices, and IT equipment.
• Inventory management experience, including ordering, receiving, and shipping server parts.
• Experience taking on-call shifts and ability to respond to critical events as needed.
• Experience escalating issues to Senior on-site staff and management as needed.
• IT Hardware Concepts knowledge (RAID, SAN, SCSI, Linux/Unix, GRUB).
• Knowledge of trunk infrastructure is a plus.

Responsibilities:

• Install, remove, and address technical issues in hardware within data center racks without disturbing other hardware and critical infrastructure on site.
• Maintain asset inventory and update internal applications as needed.
• Be accessible via cell phone and willing to work on on-site emergencies as needed as part of a standby rotation providing night/weekend coverage.
• Participate in and complete training aligned with corporate objectives to bridge skill gaps and learn new relevant technologies.
• Act within Service Level Agreements (SLA) on assigned tickets.

Preferred Qualifications:

• 2-year or 4-year degree or 3+ Years of experience.
• 1 year+ experience in Structured Cabling Copper/Fiber, testing of cables, Cooling and Electrical systems concepts inside the data center.

Oracle Benefits & Culture:

Oracle is committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people, including flexible medical, life insurance, and retirement options. Oracle US offers a comprehensive benefits package which includes medical, dental, and vision insurance, short/long term disability, life insurance, 401(k) with company match, paid time off, 11 paid holidays, paid sick leave, paid parental leave, adoption assistance, and an Employee Stock Purchase Plan. We also encourage employees to give back to their communities through our volunteer programs. We are an Equal Employment Opportunity Employer and consider qualified applicants with arrest and conviction records pursuant to applicable law.

Key skills/competency:

• Data Center Operations
• Server Hardware
• Network Hardware
• Structured Cabling
• Hardware Troubleshooting
• Inventory Management
• Linux/Unix
• OCI (Oracle Cloud Infrastructure)
• Break/Fix
• Ticketing Systems