
Data Center Site Lead- OCI
Oracle · Australia
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- Hybrid
- Full-time
- $120,000 / year
- Australia
Job highlights
- Lead Oracle data center operations and technical support.
- Troubleshoot complex infrastructure and system issues.
- Manage site audits, upgrades, and colocation partner relations.
- Execute projects and introduce process automation.
- Collaborate with teams to ensure reliability and efficiency.
About the role
Data Center Site Lead
As a Site Lead for Oracle Data Centers, you will be the technical liaison between the technology teams and the Data Center Environment and will be key in maintaining the Operational run aspects. You will be supporting our growth path and will be recognized as a ‘technical expert’ with a focus on core Data Center infrastructure. You will troubleshoot and solve all but the most complex infrastructure issues. As a pragmatic problem solver on a wide range of Data Center environment and systems you understand which issues to escalate to the appropriate resolver groups. You will proactively monitor the customer environment by checking system error logs, monitoring ticket queues and consulting with other groups involved in maintaining the environments. You will make recommendations to resolve system errors and performance issues and take corrective actions. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes and introduce automation with aim towards simplification.
You can execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Ideally, we are seeking someone from a reputable Cloud provider and are also open to receiving applications from Tier 1 Data Center colocation providers. This would suit an individual who is able to add significant value based on existing experience whilst evolving their career upstream into Cloud Services.
Responsibilities
- Understand the intricacies of Data Centers within your designated region.
- Conduct audits for power and mechanical capacity and oversee upgrades.
- Collaborate with internal teams to troubleshoot and perform Root Cause Analysis (RCA) and Corrective Action (CA) for design-related issues.
- Liaise with local colocation partners to comprehend and synchronize site utility requisites.
- Offer after-hours support as necessitated.
- Undertake tasks such as rack setup, cabling, server powering, and handoff to internal provisioning units.
- Manage tasks via internal tools like JIRA and Confluence.
- Uphold meticulous documentation and adherence to SOPs.
- Assess and prioritize incoming and open tickets based on their severity.
- Manage inventory processes for data center equipment receipt, tracking, and shipment.
- Deploy, label, and repair fiber, copper, and telecom cables, alongside patch panel systems.
- Collaborate with project teams and colocation partners to validate the functionality of electrical and mechanical systems.
- Extend operational support encompassing failure mode analysis, root cause identification, maintenance assistance, best practices, procedural reviews, and more.
- Curate and maintain comprehensive technical documentation concerning corporate data centers and operational procedures.
- Collaborate with regional and business leaders to optimize performance, enhance reliability, and improve efficiency across collocated, leased, and owned data center infrastructures.
- Participate in operational reviews, gathering and analyzing technical data to pinpoint and rectify existing reliability and availability concerns.
- Offer expertise to address and mitigate global resiliency, reliability, and availability risks.
- Facilitate the intake, evaluation, and resolution of issues related to collocated, leased, and owned data center builds, focusing on the provision of quality improvement recommendations.
- Collaborate with internal teams to set and maintain standards, ensuring consistency and reliability in service delivery.
- Emerge as the go-to technical authority within the team and across other departments.
- Approach challenges with a positive attitude, consistently offering innovative and creative solutions.
Qualifications
- Career Level - IC4
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Key skills/competency
- Data Center Operations
- Infrastructure Management
- Technical Support
- Root Cause Analysis
- Network Cabling
- Inventory Management
- Documentation
- Problem Solving
- Automation
- Collaboration
Skills & topics
- Data Center
- Site Lead
- Infrastructure
- Cloud
- Oracle
- Technical Support
- Operations
- IC4
- Troubleshooting
- Automation
How to get hired
- Tailor your resume: Highlight experience in data center operations, infrastructure, and technical problem-solving, using keywords from the Data Center Site Lead job description.
- Showcase relevant skills: Emphasize your expertise in troubleshooting complex issues, root cause analysis, automation, and documentation.
- Demonstrate cloud provider experience: If applicable, clearly state your background with reputable cloud providers or Tier 1 colocation facilities.
- Prepare for technical questions: Be ready to discuss your experience with data center infrastructure, power, cooling, and cabling systems.
- Highlight project management: Showcase instances where you've executed small projects and collaborated on larger initiatives.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Data Center Site Lead at Oracle?
- The Data Center Site Lead at Oracle is responsible for being the technical liaison between technology teams and the data center environment, ensuring operational readiness. This includes troubleshooting complex infrastructure issues, conducting site audits, managing colocation partner relations, overseeing equipment deployment and repair, and maintaining detailed documentation. The role also involves driving process improvements and automation.
- What kind of experience is Oracle looking for in a Data Center Site Lead candidate?
- Oracle is seeking candidates with a strong background in Data Center operations and infrastructure management. Experience with a reputable Cloud provider or Tier 1 Data Center colocation provider is highly preferred. Candidates should possess expertise in troubleshooting, Root Cause Analysis, documentation, and project execution, with a focus on improving processes and introducing automation.
- Does the Data Center Site Lead role require after-hours support?
- Yes, the responsibilities for the Data Center Site Lead role include offering after-hours support as necessitated to ensure the continuous operation and maintenance of the data center environment.
- What tools are commonly used by the Data Center Site Lead at Oracle?
- The Data Center Site Lead will manage tasks using internal tools such as JIRA for task tracking and Confluence for documentation and collaboration. Proficiency with these tools is expected.
- How does Oracle support employee growth and development in this role?
- Oracle emphasizes career evolution, and this role offers the opportunity to evolve your career upstream into Cloud Services. The company supports employee growth through continuous learning, project execution, and by recognizing individuals as technical experts within their domain.
- What is the career level for this Data Center Site Lead position?
- This Data Center Site Lead position is at Career Level IC4, indicating an individual contributor role with significant technical expertise and responsibility.