Customer Service Support
Oracle
Job Overview
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Job Description
Job Description
As a member of the Support organization at Oracle, you will deliver post-sales support and solutions to Oracle customers. You will serve as an advocate for customer needs and resolve both technical and non-technical inquiries through phone and electronic channels.
Responsibilities
- Resolve technical troubleshooting and support service issues.
- Assist with product compatibility, license reconciliation, and configuration.
- Address invoice, shipping, and support entitlement inquiries.
- Engage new customers by introducing Oracle products and services.
- Provide escalation support and advice to internal teams.
Qualifications & Requirements
This role requires U.S. citizenship, the ability to obtain the necessary government security clearance, and onsite work in Kansas City, MO; Orlando, FL; or Nashville, TN. Candidates must be comfortable with both technical and non-technical customer interactions.
Compensation & Benefits
Hourly rates range from $18.17 to $34.62 per hour, with an annual salary from $37,800 to $72,000. Oracle offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k) contributions, vacation and holiday pay, paid sick leave, and more.
About Oracle
Oracle brings together data, infrastructure, applications, and expertise to drive innovation in AI and cloud solutions. The company values diversity and inclusion and is committed to supporting employees and communities.
Key skills/competency
- Customer Support
- Technical Troubleshooting
- Post-sales Service
- Problem Resolution
- Communication
- Product Knowledge
- Escalation Management
- Relationship Building
- License Reconciliation
- Configuration
How to Get Hired at Oracle
- Research Oracle's culture: Study their mission, values and benefits.
- Customize your resume: Highlight customer support and technical skills.
- Showcase relevant experience: Emphasize post-sales support accomplishments.
- Prepare for interviews: Practice technical troubleshooting scenarios.
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