Customer Service Support

Job Overview

The Customer Service Support role at Oracle is focused on delivering post-sales support and solutions to Oracle customers. The position involves resolving both technical and non-technical inquiries via phone and electronic channels while advocating for customer needs.

Responsibilities

You will handle and resolve support tickets, guide customers on product compatibility and configuration issues, manage license reconciliation, and troubleshoot electronic support services. You will document case notes in our tracking system and provide real time resolution for various inquiries.

• Manage support ticket workload
• Resolve technical and non-technical inquiries
• Advise internal teams on escalated issues
• Document and follow up on service requests
• Gain knowledge of core technology products

Qualifications & Requirements

This is an onsite role available in Kansas City, MO, Orlando, FL, or Nashville, TN. U.S. citizenship is required due to client contracts and the role requires the ability to obtain the appropriate government security clearance. Compliance with immunization and occupational health mandates may apply.

Compensation & Benefits

The hourly rate ranges from $18.17 to $34.62 and the annual salary from $37,800 to $72,000, depending on skills, experience, and location. Oracle offers a comprehensive benefits package including medical, dental, vision, life insurance, paid leave, 401(k), employee stock purchase, and more.

Key skills/competency

Customer support, post-sales, technical troubleshooting, ticket management, product compatibility, license reconciliation, electronic support, case documentation, escalation, on-site service