Customer Deal Desk Specialist

Overview of the Customer Deal Desk Specialist Role at Oracle

The Customer Deal Desk (CDD) Specialist leads and manages the contracting process end-to-end for strategic, complex transactions that meet regional criteria requiring CDD involvement. This vital role supports Oracle’s North American sales teams, encompassing enablement, quoting, approvals, contracting, booking, and provisioning as part of the comprehensive Quote to Cash process. Reporting to the Manager, Customer Deal Desk, the Specialist provides high-quality, responsive support to sales.

Key Responsibilities

• Creates, validates, and processes contract documentation utilizing Oracle's standard templates and options.
• Ensures all contracts adhere to Oracle's policies and business approvals, in response to sales requests.
• Sets the overall direction for assigned managed deals, ensuring successful execution of the contracting process.
• Maintains consistency and compliance with Oracle's strategy, commitments, goals, policies, and procedures.
• Facilitates and coordinates discussions among Sales and various Oracle functional stakeholders (e.g., Collections, RevRec, Finance, Legal, OFD, Business Practices, Migrations, Order Management) to resolve complex contracting and quoting scenarios.
• Aims to meet the specific needs of assigned FBE (Facilitated Buying Experience) deals by reaching agreement on contracting terms.

Desired Skills and Experience

• Strong communication, interpersonal, and analytical skills are essential, coupled with a desire to provide excellent internal customer service.
• Ability to act with a sense of urgency in a dynamic, fast-paced environment.
• Highly organized, detail-oriented, and flexible, capable of prioritizing multiple projects with short deadlines independently or with minimal supervision.
• Proven experience leading successful direct partner and client communications.
• Knowledge of Contracts/Contract Negotiations.
• Demonstrated project management experience.
• Proactive approach, strong team player, with a positive and “Can Do” attitude.
• Results-oriented with critical problem-solving skills.
• Proficiency in PC skills, particularly Microsoft Word and Excel.
• BS Degree preferred.

Qualifications and Benefits

Oracle maintains broad salary ranges to account for variations in knowledge, skills, experience, market conditions, and locations. Candidates are typically placed into the range based on these factors as well as internal peer equity. This is a hybrid role, requiring work from the San Antonio, TX office at least two days a week.

Oracle US offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance, with expert medical opinion.
• Short-term and long-term disability, life insurance, and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off: Flexible Vacation for salaried employees, accrued vacation for others (13 days annually for first three years, 18 days subsequently).
• 11 paid holidays and 72 hours of paid sick leave annually (carries over up to 112 hours cap).
• Paid parental leave, adoption assistance, and Employee Stock Purchase Plan.
• Financial planning, group legal, and voluntary benefits (auto, homeowner, pet insurance).

About Oracle

Oracle uniquely combines data, infrastructure, applications, and expertise to drive industry innovations and life-saving care. With AI integrated across products and services, Oracle helps customers achieve a better future for all. Discover your potential at a company leading in AI and cloud solutions, impacting billions of lives. Oracle fosters a workforce that promotes opportunities for all, offering competitive benefits and encouraging community involvement through volunteer programs. Oracle is an Equal Employment Opportunity Employer committed to inclusion, providing accessibility assistance or accommodation for disabilities upon request.

Key skills/competency

• Contract Management
• Deal Desk Operations
• Sales Support
• Negotiation Skills
• Project Management
• Stakeholder Coordination
• Quote to Cash Process
• Policy Compliance
• Analytical Problem-Solving
• Customer Service Excellence