Configuration Support Analyst
Oracle
Job Overview
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Job Description
Position Summary
The Configuration Support Analyst configures solution-related service requests and supports application maintenance within Oracle's Support Services organization. This role involves requirements gathering, system configuration, workflow validation, executing change management processes, and consultation on solution build standards across supported applications.
Duties And Responsibilities
- Provide Level 2 customer support for technical and functional issues via phone and electronic channels.
- Conduct scope assessment, gather requirements, and configure application solutions.
- Execute change management procedures and validate configuration accuracy through workflow testing.
- Troubleshoot software defects for ongoing support activities post-implementation.
- Deliver consultation on best practices and configuration standards across solutions.
- Collaborate with internal stakeholders and participate in structured service delivery processes.
Minimum Qualifications
- Two to four years of client-facing or customer support experience.
- Two years supporting software applications.
- Associate’s degree, bachelor’s degree, or relevant technical training preferred.
- Strong prioritization, analytical thinking, and complex problem-solving skills.
Preferred Qualifications
- Experience in clinical or healthcare IT, including Cerner or Oracle Health.
- Proficiency in CCL, SQL, or related query languages.
Additional Information
This role is based in one of the following locations: Orlando, FL; Kansas City, MO; Nashville, TN. Salary ranges from $40,800 to $79,700 per year in the US, and candidates may be eligible for equity. Oracle offers a comprehensive benefits package including medical, dental, vision insurance, disability coverage, life insurance, 401(k) with matching, paid time off, and more.
Key skills/competency
- Configuration
- Support
- Application
- Change Management
- Troubleshooting
- Workflow Testing
- Customer Support
- Analytical Thinking
- Collaboration
- Consultation
How to Get Hired at Oracle
- Research Oracle's culture: Understand their mission, products, and values.
- Customize your resume: Highlight configuration and support experience.
- Emphasize technical skills: Showcase SQL, CCL, and system troubleshooting.
- Prepare for interviews: Review change management and support scenarios.
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