Accounting Technical Support Engineer

Associate Technical Support Engineer at Oracle NetSuite

As an Associate Technical Support Engineer at Oracle NetSuite, you will embark on an exciting career path that begins with a comprehensive onboarding experience. This program is designed to cultivate your customer management skills, deepen your technical knowledge, and develop your business acumen through dedicated training, development, and shadowing opportunities. You will gain invaluable experience across various business environments, learning first-hand how to advocate for our customers' technical needs and improve their operations.

Following your onboarding, you will leverage your expertise to advance your career within NetSuite. We are committed to fostering the professional growth of our team members while promoting a culture of collaboration, inclusivity, community development, and dedication to NetSuite’s future. Successful Associate Technical Support Engineers have diverse opportunities to shape their careers and transition into different roles across the NetSuite Organization.

Together we Learn, Grow, Thrive, and Inspire!

What to Expect:

• Serve as the primary liaison between Oracle NetSuite and customers (e.g., Accounting / IT staff & leaders), responding to their questions about Advanced Accounting processes (e.g., taxes, Invoicing in Brazil (SEFAZ), financial reports, subsidiaries, revenue).
• Facilitate customer relationships with Support, providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
• Provide support to customers contacting the Oracle Solution Center, maintaining a high level of customer satisfaction while adhering to guidelines, primarily through electronic means.
• Work with general guidance from senior support engineers and management, often operating independently on solutions that require extensive research, collaboration, or problem replication.
• Utilize AI-powered tools and platforms to support data analysis, generate business insights, and enhance workflow efficiency.
• Stay up-to-date with advancements in both AI technology and accounting practices to recommend innovative solutions.

Who You Are:

• You possess a strong understanding of core accounting principles and apply an analytical approach to troubleshooting.
• You are tenacious with a “get the job done” attitude, creatively solving complex problems with inventive thinking.
• You are passionate about delivering impactful results for customers, curious, and resourceful in seeking answers using available tools and resources.
• You are confident in managing competing priorities and multiple tasks, adept at pivoting in a fast-paced, dynamic environment.
• You excel at engaging and connecting with people to build long-term trust and ensure high customer satisfaction.
• You are a collaborative team player, understanding the importance of teamwork in achieving goals.
• You leverage AI tools to automate tasks, analyze data, and support decision-making, driving efficiency and innovation.
• You hold a Bachelor’s Degree in business, accounting, or finance.

What’s In It for You:

• An opportunity to build a long-term career with a global tech leader, supported by on-the-job training, resources, and mentorship.
• Direct learning from tech experts through a coaching and mentoring program that pairs you with an experienced Support Engineer.
• Access to diverse career growth options aligned with your skills and passions.
• Competitive salary and benefits package.

Key skills/competency

• Technical Support
• Accounting Principles
• Customer Relationship Management
• Troubleshooting
• NetSuite
• AI Tools
• Data Analysis
• Financial Reporting
• Problem Solving
• Collaboration