Accounting Technical Support Engineer

Job Overview

The Accounting Technical Support Engineer role at Oracle is designed for Associate Technical Support Engineers who build customer management skills, technical knowledge, and business acumen through comprehensive onboarding and continuous training. The position provides opportunities to gain hands-on experience with advanced accounting processes, technical troubleshooting, and AI-powered support tools.

What to Expect

In this role, you will serve as the primary liaison between Oracle NetSuite and customers including accounting and IT professionals. You will:

• Respond to customer questions on advanced accounting processes.
• Facilitate relationships between customers and support teams.
• Provide support through various electronic communication channels.
• Work under guidance and sometimes independently to resolve issues.
• Utilize AI tools to analyze data and improve workflow efficiency.
• Stay updated with developments in AI technology and accounting practices.

Who You Are

You are well-versed in core accounting principles, analytical in troubleshooting, and creative in solving complex issues. You bring a tenacious attitude, resourcefulness, and strong customer engagement skills. A Bachelor’s degree in business, accounting, or finance is required.

What’s In It for You

Oracle offers a long-term career path with global exposure, extensive on-the-job training, mentoring, competitive salary and benefits, and significant opportunities for professional growth in a collaborative and inclusive environment.

Key Skills/Competency

• Accounting
• Technical Support
• Customer Service
• Troubleshooting
• AI Tools
• Data Analysis
• Onboarding
• Business Acumen
• Collaboration
• Communication