Event Technology Project Manager

Event Technology Project Manager at Opus Agency

Opus Agency is a future-forward full-service global event agency with over 400 team members across the United States, London, Sydney, Singapore, and New Zealand. We partner with world-shaping brands like Amazon, Google, Microsoft, Salesforce, and ServiceNow. Our profound opportunity is to shape the future of events in an increasingly AI-infused world, where authentic real-world connections will become paramount.

Our Event Technology & Registration team is pivotal to this vision, collaborating with leading global brands. As an Event Technology Project Manager, you will be at the forefront of this mission, driving innovative and impactful strategies aligned with an events-driven future.

Position Summary

The Event Technology Project Manager will serve as a lead and consultant on medium to large scale in-person and/or digital events simultaneously, including marquee events with 10,000+ attendees. This role is responsible for project managing event registration and digital platforms, collaborating with clients and stakeholders to build effective event experiences. This includes registration tool builds, digital platforms, attendee-facing event tech suites, overseeing vendors, and actively managing the attendee registration process.

You will manage the digital experiences of events in their entirety, sometimes independently or leading a team. This role supervises Opus employees in event support roles, ensuring planning schedules are met, budgets are balanced, Opus processes are implemented, and client needs are anticipated and exceeded.

This is a client-facing role, working directly alongside Opus Project Managers, Technical Architects, and Attendee Support personnel to deliver unforgettable experiences for our Fortune 100 & 500 corporate clientele.

What We Are Looking For

• 5+ years of experience in a relevant role, with a strong preference for experience in corporate events.
• Proven experience in registration management on events from discovery to execution.
• Preferred experience with event management tools such as Rainfocus, Swoogo, Stova, Cvent, Eventbase, Airtable.
• Preferred experience with group housing, session content management, and session scanning/lead retrieval management.
• Bachelor's degree from a four-year institution is preferred.

Essential Responsibilities

• Act as the primary point of contact for clients, internal stakeholders, and/or vendors for all event technology and registration workstreams.
• Serve as overall Event Technology and Registration lead on small to mid-sized projects, and as workstream lead on large projects.
• Oversee all assigned tasks on multiple concurrent projects across event types.
• Develop, maintain, and drive workback schedules.
• Lead and support the planning, execution, and closeout of attendee-facing event technology projects, primarily for registration websites, but potentially including content/session scheduling, session scanning, exhibitor resource centers, speaker resource centers, mobile apps, and customer service.
• Demonstrate proficiency in digital platforms and tools; understand functionality, user experience, and troubleshooting; consult clients on configuration best practices with support.
• Create and maintain internal process documentation, ensuring team alignment and adherence.
• Manage and support documentation and content for platform/tool builds, translating business objectives into detailed technical specifications, documented processes, and project plans.
• Lead recurring client and team meetings, and participate in platform demos and technical discussions within area of expertise.
• Proactively identify potential risks and develop robust mitigation strategies, escalating critical issues to senior management as appropriate.
• Deliver projects within time and budgetary requirements.
• Oversee complex onsite deployments, including for badge pick-up, session scanning, and other event technology workstreams.
• Participate in internal trainings and creating resources; recommend process and resource improvements.

Supervisory Responsibilities

• Supervises work of project team members from Event Technology & Registration.
• Oversees work of temporary staff deployed onsite at events.

Competencies

• Displays strong critical thinking, organizational, and analytical capabilities.
• Manages own time to meet project deadlines and supports others in meeting deliverables.
• Demonstrates strong verbal and written communication and presentation skills, exhibiting confidence.
• Ability to effectively prioritize workload on multiple projects & events simultaneously.
• Successfully performs in high stress, fast-paced environments, accepting changes with short notice and tolerating frequent interruptions.
• Ability to maintain high levels of confidentiality.
• Works cooperatively with other employees, vendors, and clients.
• Demonstrates resourcefulness, able to self-direct learning and development with peer and manager support.
• Provides critical, constructive feedback to colleagues professionally.
• Proficient in Microsoft Office suite programs (Outlook, Excel, OneNote); strong Excel and spreadsheet experience preferred.
• Language skills: Ability to write reports, business correspondence, procedural instructions, and present information to various audiences.
• Mathematical skills: Ability to apply basic algebra and geometry, fractions, percentages, ratios, proportions, and create/monitor budgets, debits, credits, and reconciliation.
• Reasoning skills: Ability to solve practical problems with concrete variables and interpret various instructions.

What You Can Expect In Return

• Full-time position with opportunities for growth and development.
• Health & Dental Insurance (choice of plans).
• 100% Employer paid short-term disability and life insurance.
• Opportunity to elect additional life insurance and LTD insurance at employee expense.
• Paid parental leave.
• Opportunity to contribute pre-tax dollars to flexible spending accounts.
• 401(K) with employer match.
• Flexibility in work schedules and generous time off.

Key skills/competency

• Event Technology
• Project Management
• Registration Management
• Digital Platforms
• Client Relationship Management
• Vendor Management
• Budget Management
• Risk Mitigation
• Technical Specifications
• Stakeholder Communication