Cyber Operations Manager

Cyber Operations Manager - Threat Operations

Optiv is seeking a Cyber Operations Manager over Threat Detection, Response and Security Engineering to ensure early and accurate detection, response, and containment for threats directed against our clients. This role includes oversight of Security Engineering activities such as SIEM, SOAR, PAM, IDAM, and Vulnerability Management. As a technical management role, the ideal candidate possesses security knowledge and expertise in multiple technologies, with SIEM and PAM being required.

How You'll Make An Impact

• Lead a 24x7 Threat Detection and Response team, providing operational and strategic planning, fostering innovation, planning projects, and managing resource allocation and day-to-day operations.
• Work closely with customers on reporting, stewardship calls, and escalations.
• Enforce all company policies and procedures, including those for security, disaster recovery, standards, and service provision.
• Drive continuous refinement and improvement of detection, response, and incident response processes.
• Oversee the security of Client systems via the Advanced Fusion Center (AFC) service.
• Stay current with the latest vendor updates, expansion opportunities, and technology directions relevant to client environments.
• Collaborate and consult with other Managers on the overall advancement of the Security Operations organization and Optiv.
• Direct and drive process and documentation improvement.
• Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Develop and maintain an educational environment for continuous knowledge and performance advancement within the group.
• Perform staff performance appraisals.
• Ensure timely reporting of security control gaps and vulnerabilities to the customer.
• Prepare reporting of metrics and trending of SLA & KPIs to the customer and client support staff.
• Stay abreast of evolving risks, new developments in the security industry, and industry best practices in risk management, threat analysis, and threat response techniques.
• Attend info security-related events and network with industry peers to inform engineering and operations processes of effective risk mitigation strategies for attacks.
• Oversee the team’s production of threat intelligence reports.
• Responsible for the joint team effort to normalize data from vulnerability assessment, penetration test, incident response, and application security project deliverables.
• Establish and maintain regular communication with the organization’s executives and other group heads regarding pertinent activities.
• Develop and mentor staff through open communication, training, development opportunities, and performance management. Build and maintain employee morale and motivation.

Supervisory Responsibilities

The Cyber Operations Manager will report to the Director of Security Operations.

What We're Looking For

• 12+ years of professional IT and Information Security experience.
• 5+ years leading technical Threat Detection and Response teams.
• 5+ years of professional experience in cyber operations centers.
• 3+ years of professional experience in managed services.
• Prior management experience within an MSSP environment is preferred.
• One or more certifications in Security/Networking including Security+, GSEC, GCIA, GCIH, CISSP, CISM, CISA, or other security-specific vendor/product certifications.
• Proven ability to make decisions and perform complex problem-solving activities under pressure.
• Advanced business acumen required.
• Sharp analytical abilities and the ability to make sound decisions quickly are required.
• Deep understanding of SIEM vendors, solutions, and architecture (e.g., LogRhythm, QRadar, Splunk, Exabeam).
• Deep understanding of EDR vendors, solutions, and architecture (e.g., Crowdstrike, Cylance, Carbon Black, Microsoft ATP).
• Deep understanding of regulatory compliance (e.g., NIST, SOX, HIPPA, NERC CIP, PCI) and their differentiators across global regions.
• Deep understanding of laws pertaining to cybersecurity and their differentiators across global regions.
• Understanding of Security Orchestration, Automation, and Response (SOAR) concepts.
• Experience working with ticketing and knowledge management systems (e.g., Service Now).
• Experience with ITIL concepts and practices.
• Experience with security analytics platforms (e.g., Kibana).

Key skills/competency

• Cyber Operations
• Threat Detection
• Incident Response
• Security Engineering
• SIEM
• SOAR
• PAM
• Vulnerability Management
• Security Operations Center (SOC)
• Managed Security Service Provider (MSSP)