Product Analyst I

Product Analyst I at Optimum

Optimum is a leader in the fast-paced world of connectivity, empowering lives, fueling businesses, and driving innovation. We provide reliable, high-speed connectivity solutions that keep the world connected. Our success stems from our amazing product, commitment to our people, and the connections we make in every community. If you are resourceful, collaborative, team-oriented, and passionate about delivering consistent excellence, Optimum is the Company for you!

The Product Development organization is responsible for the technology enablement and development of Mobile, Broadband (DOCSIS, Fiber), and Video services for our Business and Residential Customers, along with the tools used by our teams to support them.

Responsibilities

• Develop and maintain dashboards to monitor product performance and key metrics.
• Collaborate with product managers, designers, and engineers to define and track product success metrics.
• Analyze user behavior to identify trends, pain points, and opportunities for improvement.
• Contribute to the development of the data pipeline for product telemetry.
• Manage and improve data collection processes to ensure data quality and consistency.
• Translate data insights into actionable recommendations for product development and growth.
• Provide ad-hoc analysis to support decision making for cross-functional teams.
• Identify and communicate opportunities for improving product adoption and retention.
• Monitor and analyze funnels to optimize conversion rates and reduce drop-offs.
• Work with engineering to ensure accurate tracking and tagging of product events.
• Enable exceptional customer experiences for our IP Video Services offered to B2C and B2B customers.
• Identify and implement improvements to improve customer communication and reduce contact rates.
• Establish a feedback loop with internal/external stakeholders to drive continuous improvement.
• Ensure rigorous testing and validation processes to maintain high product quality and reliability.
• Plan and execute product launches, ensuring seamless coordination with all relevant teams.
• Introduce capabilities to do effective A/B testing of releases across test populations.
• Provide training and support to team members on best practices, data tools, and processes.
• Drive innovation by identifying implementing new tools, technologies, and methodologies.
• Provide regular updates to stakeholders on product operations, performance, and strategic initiatives.

Qualifications

• Bachelor’s degree in Data Science, Statistics, or Computer Science.
• Minimum 1-3 years of experience in product analytics, data analysis, or a similar role.
• Effective communication and presentation skills, with the ability to convey data insights.
• Ability to define and measure key performance indicators aligned with business goals.
• Experience with product delivery tools like Jira and Confluence.
• Demonstrated experience solving performance and data issues by applying experience/knowledge.
• Contributes to operational insights that inform product strategies and decision-making.
• Familiarity with metrics like customer acquisition, retention, engagement, and churn, particularly as they relate to product performance.
• Focus on customer feedback, ensuring that products meet user expectations and customer satisfaction.

Nice To Have

• Proficiency in data visualization tools like Tableau or Power BI.
• Strong skills in analyzing large data sets using SQL or similar languages.
• Experience with programming languages such as Python or R for advanced analytics.
• Familiarity with A/B testing framework and methodologies.
• Knowledge of web and mobile analytics tools.
• Experience working with event tracking systems and tagging implementations.
• Strong statistical analysis and hypothesis testing skills.
• Background in quality assurance or testing and validation processes.
• Experience conducting user testing and gathering feedback to improve the user experience.
• Understanding of data modeling and interpreting large data sets to generate actionable insights.

About Optimum

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

Key skills/competency

• Data analysis
• Product performance monitoring
• SQL
• Tableau/Power BI
• A/B testing
• User behavior analysis
• Data quality management
• KPI definition
• Jira
• Confluence