Sales Associate

@ Optical Outlets

Sales Associate at Optical Outlets

The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager.

Essential Functions

• Attract and retain customers by providing unsurpassed customer service
• Greet customers and explain the process transparently
• Assist patients with merchandise selection, fitting frames, and dispensing eyewear
• Solve visual problems or challenges for customers
• Manage customer transactions at time of purchase
• Serve as a center of excellence with a focus on getting it right the first time
• Assist customers in selecting frames and lenses suited for their vision, lifestyle, and budget
• Assist retail associates with complex customer product needs and prescriptions
• Handle tasks such as taking measurements, adjusting, or fitting eyewear accurately
• Inform the Office Manager of any office issues noted by staff, doctors, or patients
• Perform all tasks assigned by the Office Manager

Requirements

Job Specifications:

• 1-2 years of experience in a related field
• Working knowledge of MS Office
• Ability to multitask in a fast-paced environment
• Effective verbal and written communication skills
• Excellent interpersonal and rapport-building abilities
• Problem-solving, negotiation, and decision-making skills
• Discretion and judgment in customer interactions

Preferred Skills:

• Experience as an Optician with an active Florida License
• Bilingual in English and Spanish

Working Conditions

The environment is generally favorable with adequate lighting, temperature, and minimal hazards.

Optical Outlets is an equal opportunity employer committed to diversity and inclusion.

Note: Compensation includes bonuses and commissions. For more information, visit opticaloutlets.com/careers.

Key skills/competency

Sales Associate, customer service, optical, eyewear, transactions, MS Office, communication, problem-solving, bilingual, optician