Enrollment Coordinator

About Ophelia

Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it.

Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost six years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.

The Role of an Enrollment Coordinator

The Enrollment Coordinator will spearhead Ophelia’s growth by facilitating patients’ first contact and enrollment in Ophelia. This role will work under the supervision of the Lead Enrollment Coordinator to guide prospective patients through the first steps of Ophelia’s program, help prospective patients overcome initial barriers to treatment, and use data to track enrollment and explore opportunities for growth. In short, the Enrollment Coordinator will ensure that Ophelia’s mission spreads to those who need it most.

As an early and core member of our team, the Enrollment Coordinator will be integral to the growth and success of Ophelia, and will have great potential for mobility as we expand across states, and soon, the whole country.

This position is fully remote, but being located in New York City is a plus (our headquarters is in Brooklyn, NY). Please note that this is a 40 hour/week position. This role requires one consistent weekend day in the schedule. The schedule will be Sunday to Thursday, with options for a 9-5p ET or an 11-7p ET schedule.

Key Responsibilities

• Comfortably engages, assists, and helps to usher prospective Ophelia patients who are interested in care with our program.
• Empathically engages with prospective patients to guide them into care however needed, while using a patient-centered and trauma-informed care approach.
• Is comfortable with outreach and “cold” call type phone interactions with patients.
• Works well to re-engage prospective patients who may have fallen out of contact: our goal is to ensure that no one is left behind!
• Works comfortably and autonomously in a remote-first environment that is primarily technology driven.
• Understands what it means to work in a fast-paced and constantly changing startup-type environment and is excited to contribute to the overall development of the team and company.
• Represents the mission of Ophelia and contributes to the core of that effort as a member of the Enrollment Team.

What We’re Looking For

• 2+ years of experience in a client-, customer-, or patient-facing role, with a demonstrated ability to build rapport quickly and empathetically.
• Comfortable conducting outreach via phone, including cold calls and follow-ups, to guide prospective patients into care.
• Technical savvy: able to work across multiple platforms and navigate a remote-first, tech-enabled work environment.
• Able to thrive in a fast-paced, startup setting—adaptable, proactive, and motivated to improve systems and processes.
• Data-minded: uses metrics to track outreach and enrollment outcomes, and identify opportunities for growth and efficiency.

Our Benefits Include

• Remote work anywhere in the United States
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• 20 days of PTO per year
• 10 company holidays
• One Time Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

Compensation Overview

We set compensation based on the level and skills required for the role. We value pay transparency and equity, and are committed to fair pay. In order to prevent pay disparities and reduce time spent in negotiations, we take a “first and best” offer approach: this means we’re not holding any compensation back from our candidates, and you can feel confident that our pay is fair and does not vary based on the strength of someone’s negotiation skills. Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually. We’re happy to discuss this approach and our bands if you have questions during the interview process.

Compensation Range: $45,000 - $48,000 USD

Key skills/competency

• Patient Engagement
• Outreach & Cold Calling
• Empathetic Communication
• Telehealth Operations
• Data Tracking & Metrics
• Startup Adaptability
• Client Relationship Management
• Remote Work Proficiency
• Problem Solving
• Healthcare Coordination