Senior Technical Support Specialist
@ OpenText

Waterloo, ON
$110,000
On Site
Full Time
Posted 21 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXXX***** @opentext.com
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Job Details

About OpenText

OpenText is a global leader in information management, known for innovation, creativity, and collaboration. As a member of the team, you work with top Fortune 500 companies on digital transformation initiatives.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI powers innovation, transforms work, and empowers digital knowledge workers. We are looking for talent that AI cannot replace.

Your Impact as a Senior Technical Support Specialist

You will deliver end-to-end technical support on OpenText products, ensuring our customers achieve outstanding success. This role involves:

  • Handling complex technical issues with creative, lasting solutions.
  • Serving as the key point of contact, collaborating with cross-functional teams.
  • Mentoring teammates and assisting with escalated cases.
  • Documenting interactions, processes, and best practices.
  • Possibly providing after-hours or on-call support.

What The Role Offers

  • Work with on-premise and cloud OpenText solutions.
  • Utilize exceptional written and verbal communication skills.
  • Engage with high-profile customers in critical situations.
  • Opportunity to work in a supportive, collaborative environment.
  • Contribute insights and feedback on operations and escalation processes.

What You Need To Succeed

  • Minimum 4 years in a technical support environment.
  • University degree or diploma in a related discipline, or equivalent work experience.
  • Strong foundation in Windows OS and familiarity with Unix/Linux.
  • Knowledge of web servers (Tomcat, IIS) and relational databases (Microsoft SQL Server, Oracle).
  • Expertise in areas such as networking, administration, database management, security, and high availability infrastructures.

Inclusive Work Environment

OpenText is dedicated to building an inclusive environment that values diversity. If you require accommodation during the recruitment process, please contact us at hr@opentext.com.

Key skills/competency

  • Technical Support
  • Customer Success
  • Windows OS
  • Unix/Linux
  • Networking
  • Database Management
  • Escalation Management
  • Communication
  • Collaboration
  • Problem Solving
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How to Get Hired at OpenText

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills to OpenText requirements.
  • Research OpenText: Understand their solutions and culture.
  • Highlight technical expertise: Emphasize Windows, Unix, and networking.
  • Practice scenario responses: Prepare for technical support questions.

📝 Interview Preparation Advice

Technical Preparation

Review Windows OS and Unix basics.
Practice troubleshooting web server issues.
Familiarize with SQL and database debugging.
Study networking tools like Wireshark.

Behavioral Questions

Practice clear, concise communication.
Demonstrate patience in conflict resolution.
Show empathy during customer interactions.
Highlight teamwork in past experiences.

Frequently Asked Questions