NOC Administrator

About OpenText

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact as a NOC Administrator

Join us in building a world-class Global Network Operations Command Centre in Waterloo—a modern hub designed to drive innovation through advanced technologies and automation. As a NOC Administrator, you’ll provide technical leadership within our dynamic team. You’ll play a key role in monitoring and responding to issues across applications, systems, and networks, ensuring everything runs smoothly and reliably. This is an opportunity to learn, grow, and make a real impact by improving processes, optimizing operations, and delivering outstanding experiences for our customers. If you love solving problems, learning new things, and finding ways to make systems better, we’d love to hear from you!

What The Role Offers

• Use your problem-solving skills and structured thinking to tackle complex challenges and simplify them for others.
• Provide technical and process leadership to the NOC team, identifying opportunities to improve systems, technologies, and workflows for better reliability and performance.
• Collaborate with engineering and design teams to deliver seamless, end-to-end customer experiences.
• Contribute to our knowledge base by developing and refining processes.
• Champion positive change that enhances customer outcomes and experience.

What You Need To Succeed

• A curious mindset and a passion for digging into problems to find clear, effective solutions.
• Strong systems thinking—always looking for root causes and applying fixes that make the biggest impact.
• Ability to work collaboratively across teams to create and implement best-in-class solutions with measurable results.
• Comfortable in a fast-paced, high-energy environment where your work makes a real difference.
• A start-up mentality—ready to move quickly, innovate, and challenge the status quo.
• Excellent communication skills, including confidence in working with senior stakeholders.
• 1+ years of relevant experience.
• A technical degree or proven track record of continuous learning and hands-on experience in technology.
• Experience with SaaS applications and cloud platforms like AWS, GCP, or Azure.
• Flexibility to work any shift in a 24/7/365 environment, including some holidays and weekends.

Key skills/competency

• Network Operations
• System Monitoring
• Application Support
• Cloud Platforms (AWS, GCP, Azure)
• Troubleshooting
• Process Improvement
• Technical Leadership
• Structured Thinking
• SaaS Applications
• Problem Solving