Service Advisor
@ OPENROAD BILL KNIGHT COLLISION LLC

Stillwater, Oklahoma, United States
On Site
Posted 3 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXX******* @billknightcollision.com
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Job Details

Position Overview

As part of the Open Road Collision group DBA Bill Knight Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers. We're currently seeking a motivated, detail-oriented individual to join our team as a Service Advisor.

Key Responsibilities

  • Act as the primary contact for customers and insurance companies throughout the repair process.
  • Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
  • Provide regular status updates to customers, maintaining clear and positive communication at every stage.
  • Submit estimates and necessary supplements to insurance companies for timely processing.
  • Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Why Work With Us?

  • Team-oriented culture
  • I-CAR Gold Certified
  • OEM Certified
  • Streamlined workflow for increased earning potential
  • Opportunities for professional growth and certification
  • Competitive compensation and benefits (discussed upon interview)
  • Commitment to safety, quality, and a positive work environment

Requirements

  • Ability to work independently and collaboratively.
  • High attention to detail and commitment to top-quality workmanship.
  • Dependable and customer-focused mindset.
  • Positive attitude with self-motivation and initiative.
  • Outstanding customer service with a customer-first approach.
  • Strong organizational skills to handle multiple tasks in a fast-paced environment.
  • Computer proficiency; experience with CCC One estimating and management software preferred.
  • Team player with an energetic and collaborative personality.
  • Must be 18 years or older to apply.

Key skills/competency

  • Collision Repair
  • Customer Service
  • Insurance Estimates
  • Billing
  • Communication
  • Teamwork
  • Detail-Oriented
  • Organizational Skills
  • Computer Proficiency
  • I-CAR Certification
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How to Get Hired at OPENROAD BILL KNIGHT COLLISION LLC

🎯 Tips for Getting Hired

  • Research OPENROAD BILL KNIGHT COLLISION LLC's culture: Study their mission, certifications, and workflows.
  • Customize your resume: Emphasize collision repair and customer service experience.
  • Align skills: Highlight detail orientation and computer proficiency.
  • Prepare for interviews: Practice explaining past billing and insurance experience.

📝 Interview Preparation Advice

Technical Preparation

Review CCC One software basics.
Practice billing software operations.
Study common collision repair protocols.
Familiarize with computer management tools.

Behavioral Questions

Discuss time management in busy situations.
Explain conflict resolution with customers.
Describe handling multiple tasks simultaneously.
Illustrate teamwork in stressful scenarios.

Frequently Asked Questions