IT Systems Engineer
@ OpenLoop

Hybrid
$120,000
Hybrid
Full Time
Posted 4 hours ago

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XXXXXXXXXX XXXXXXXXX XXXXXX******* @openloophealth.com
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Job Details

About the Role

OpenLoop is looking for an IT Systems Engineer to join our team remotely. In this role, you will be responsible for managing and optimizing internal IT systems with a focus on identity and access management (IAM), endpoint management, and end-user support. The ideal candidate has strong hands-on experience with Okta, macOS and Windows MDM platforms (e.g., Jamf, Intune), and experience in a dynamic health-tech startup environment.

What You'll Do

  • Own and maintain the company's Okta infrastructure including SSO, MFA, lifecycle management, and application integrations.
  • Manage MDM platforms (Jamf, Intune, or Kandji) ensuring device compliance, security, and performance.
  • Automate IT processes for onboarding, offboarding, and access provisioning.
  • Collaborate with Security, HR, and Engineering to secure system configurations.
  • Provide Tier 2/3 support for IT-related issues and incidents.
  • Lead initiatives such as system upgrades, access reviews, and device lifecycle management.
  • Participate in audits and compliance efforts (HIPAA, SOC 2) by providing documentation and evidence.
  • Support SaaS administration (Google Workspace, Slack, Zoom) and license management.

Who You Are

You hold a Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field with at least one year of relevant experience; or an equivalent combination of education and experience. You have 3+ years of hands-on experience with Okta and MDM platforms, proven success in a health-tech startup or regulated healthcare environment, proficiency with scripting (Bash, Python, PowerShell), and experience with cloud-first SaaS management. You also have strong troubleshooting skills, a customer service mindset, and familiarity with ITIL practices and ticketing systems.

About OpenLoop

Co-founded by Dr. Jon Lensing and Christian Williams, OpenLoop aims to bring healing anywhere with innovative tele-health support solutions. We maintain a flat organizational structure rooted in the values of Autonomy, Competence, and Belonging, empowering everyone to contribute ideas and take action.

Benefits

Eligible salaried employees receive benefits including Medical, Dental, Vision, Flexible Spending/Health Savings Accounts, Flexible PTO, 401(k) with Company Match, Life Insurance, Pet Insurance, and more.

Key skills/competency

  • Okta
  • Identity Management
  • MDM
  • Scripting
  • Automation
  • SaaS Administration
  • Security
  • Compliance
  • Onboarding
  • Endpoint Management
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How to Get Hired at OpenLoop

🎯 Tips for Getting Hired

  • Customize your resume: Highlight Okta and MDM expertise.
  • Research OpenLoop: Understand their tele-health solutions and values.
  • Emphasize relevant skills: Include scripting and automation experience.
  • Prepare for interviews: Review ITIL and compliance scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review Okta configuration and SAML/OIDC integration.
Practice managing Jamf, Intune, or similar MDMs.
Brush up on Bash, Python, and PowerShell scripting.
Study automation and IT process optimization.

Behavioral Questions

Describe a challenging IT support scenario.
Explain a successful collaboration with cross-functional teams.
Detail how you managed compliance audits.
Share an experience of automating IT workflows.

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