Trust & Safety Operations Analyst

@ OpenAI

About The Team

At OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and other emerging risks. We operate at the intersection of operations, compliance, user trust, and safety working closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are safe, compliant, and trusted by a diverse, global user base.

We support users across ChatGPT, our API, enterprise offerings, and developer tools by handling sensitive inbound cases, building detection and enforcement systems, and scaling operational processes for a fast-moving, high-stakes environment.

About The Role

OpenAI is seeking experienced, senior-level analysts specializing in areas such as:

• Content Integrity & Scaled Enforcement: Detecting, reviewing, and acting on policy violations and harmful content.
• Fraud & Scam Prevention: Investigating financial fraud, scams, account takeovers, and model-enabled deception.
• Privacy & Regulatory Compliance: Managing privacy requests, IP complaints, and regulatory escalations.
• Emerging Risk Operations: Identifying and mitigating complex safety, policy, or integrity challenges.
• Safety Response Operations: Overseeing vendor escalations, managing workflows, and leading quality reviews.

In this role, you will own high-sensitivity workflows, act as an incident manager for complex cases, and build scalable operational systems including tooling, automation, and vendor processes to reinforce user safety and trust, while meeting legal, ethical, and product obligations.

In This Role, You Will

• Handle and resolve high-priority cases in your specialization.
• Conduct in-depth risk evaluations using internal tools and third-party data.
• Act as incident manager for escalations needing nuanced policy or legal interpretation.
• Collaborate cross-functionally to design world-class operational workflows and automation strategies.
• Develop and maintain playbooks, SOPs, macros, and vendor resources.
• Lead or contribute to global operational scale-ups and continuous improvement projects.
• Monitor operational health through audits, SLA adherence, and quality metrics.
• Train and support vendor teams ensuring quality and alignment with OpenAI standards.

You Might Thrive In This Role If You

• Have 5+ years of experience in trust & safety, fraud prevention, scam investigations, privacy/legal operations, compliance or other risk domains.
• Can leverage OpenAI technology to enhance processes and decision-making.
• Bring deep domain expertise and familiarity with legal, policy and technical frameworks.
• Have a solid track record in scaling operations and building efficient processes.
• Possess exceptional analytical skills and clear communication in sensitive contexts.
• Thrive in ambiguous, high-autonomy environments with effective multi-tasking abilities.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of AI capabilities and strive to deploy them safely through our products. Our commitment includes valuing diverse perspectives and experiences.

OpenAI is an equal opportunity employer. We provide reasonable accommodations and comply with applicable fairness and inclusion laws.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Key skills/competency

• Trust
• Safety
• Risk
• Compliance
• Fraud
• Investigation
• Regulatory
• Operations
• Automation
• Analysis