Senior IT Support Specialist
@ OpenAI

San Francisco, CA
$130,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXXXX***** @openai.com
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Job Details

About The Team

The IT Services and Support team at OpenAI provides seamless, reliable IT solutions to employees, manages vendor relationships and equipment inventory, and continually improves processes for an enhanced workplace experience.

About The Role

As a Senior IT Support Specialist, you will handle advanced troubleshooting and lead complex IT initiatives. You will support employees daily, drive process improvements, manage vendors, and spearhead technical projects that enhance OpenAI’s IT environment.

In This Role, You Will

  • Improve support systems and processes through cross-functional collaboration.
  • Collaborate with multiple teams ensuring seamless employee experiences.
  • Act as the primary contact for hardware, software, and network troubleshooting.
  • Manage vendors and equipment inventories effectively.
  • Participate in on-call rotation for priority incidents.

You Might Thrive In This Role If You

  • Have strong technical expertise in macOS and related IT tools.
  • Communicate clearly with technical and non-technical stakeholders.
  • Excel in troubleshooting and problem solving in Mac environments.
  • Have experience using Jira for IT service management.
  • Are proactive in process improvement and vendor management.

Additional Information

This role is based in OpenAI's San Francisco office, requires on-site presence 5 days per week, and offers relocation assistance to new employees. OpenAI is committed to equal opportunity employment and provides accommodations for applicants with disabilities.

Key skills/competency

  • IT Support
  • Troubleshooting
  • Process Improvement
  • Vendor Management
  • macOS
  • Jira
  • Collaboration
  • Communication
  • On-call
  • Technical Projects
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How to Get Hired at OpenAI

🎯 Tips for Getting Hired

  • Customize your resume: Highlight IT support and troubleshooting experience.
  • Research OpenAI: Understand their mission and culture.
  • Leverage keywords: Include technical abilities and vendor management.
  • Prepare for interviews: Be ready with process improvement examples.

📝 Interview Preparation Advice

Technical Preparation

Review macOS troubleshooting guides.
Study enterprise collaboration tools documentation.
Practice using Jira for ITSM.
Brush up on vendor management protocols.

Behavioral Questions

Describe a challenging IT problem solved.
Explain teamwork in cross-functional projects.
Discuss process improvement experience.
Share vendor management conflict resolution.

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