Program Manager, Product Policy

About The Team

The Product Policy team at OpenAI is responsible for the development, implementation, enforcement, and communication of policies governing the use of OpenAI’s services, including ChatGPT, GPTs, the GPT store, Sora, and the OpenAI API. As a member of this team, you will be instrumental in developing and operationalizing policy approaches to best enable both innovative and responsible use of AI so that our groundbreaking technologies are truly used to benefit all people.

About The Role

OpenAI is seeking a Program Manager, Product Policy to strengthen the operational backbone of its Product Policy team. This role focuses on making core processes run smoothly and reliably—covering policy updates, progress tracking, coordination with operations, and managing the mechanics that enable the team to move quickly and responsibly. This individual will own critical operational workflows and support priority initiatives.

This role is based in San Francisco, CA, and utilizes a hybrid work model of 3 days in the office per week. Relocation assistance is offered to new employees.

In This Role, You Will

• Own and improve Product Policy’s core operational processes (e.g., policy updates, cross-functional handoffs, tracking and reporting).
• Build and maintain systems to measure progress, surface risks, and ensure accountability across workstreams.
• Coordinate day-to-day execution with operations, integrity, safety, and legal partners.
• Support priority initiatives by organizing workplans, driving follow-ups, and keeping execution on track.
• Develop lightweight tools, templates, and documentation that make the team more efficient and predictable.
• Translate policy requirements into clear operational steps for partner teams.

What We’re Looking For

• Experience running operational programs or processes in cross-functional environments.
• Strong organizational skills and attention to detail, with an instinct for improving systems.
• Comfort working with policy, technical, and operational stakeholders.
• Ability to execute independently while escalating issues appropriately.
• Background in policy / trust and safety.

You Might Thrive In This Role If You

• Have worked 7+ years in product policy or similar roles.
• Possess excellent communication skills with demonstrated ability to communicate with product managers, engineers, researchers, and executives alike.
• Are comfortable with ambiguity and enjoy going 0 to 1.
• Are a creative thinker with an eye for opportunities to leverage data to inform policies.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

Key skills/competency

• Product Policy Development
• Program Management
• Cross-functional Coordination
• Operational Process Improvement
• Trust & Safety
• Policy Implementation
• Stakeholder Management
• Risk Management
• Data-driven Policy
• AI Governance