IT Support Specialist
OpenAI
Job Overview
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Job Description
About The Team
The IT Services and Support team at OpenAI is dedicated to providing seamless, efficient, and reliable IT solutions across the organization. We manage frontline IT support, vendor relationships, equipment inventory, and continuously improve processes and documentation to enhance the overall employee experience.
About The Role
As an IT Support Specialist at OpenAI, you will serve as the first point of contact for hardware, software, and network issues in our helpdesk. Your responsibilities include resolving incoming support requests, collaborating with cross-functional teams to refine repeatable workflows such as onboarding and device imaging, and contributing innovative ideas to streamline daily operations for everyone.
This role is based in our Seattle office and requires five days per week on site. Relocation assistance is available.
In This Role, You Will
- Provide frontline helpdesk support: Serve as the primary contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.
- Improve support systems and processes: Work with cross-functional partners to identify opportunities for improvement, help create and maintain repeatable workflows, and contribute ideas during IT team meetings.
- Participate in on-call rotation: Join a scheduled helpdesk on-call rotation for priority incidents.
You Might Thrive In This Role If You
- Bring strong technical expertise in macOS (with working knowledge of Windows as a plus), identity and device management (Azure AD, Jamf, Intune), and enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products.
- Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in every interaction.
- Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement.
- Show precision and attention to detail in your work, consistently delivering high-quality results.
- Possess a customer-first mindset and the ability to clearly explain technical details to diverse audiences.
Key skills/competency
- Helpdesk Support
- Troubleshooting
- macOS
- Azure AD
- Jamf
- Intune
- Google Workspace
- Office 365
- Slack
- Atlassian Products
- Process Improvement
How to Get Hired at OpenAI
- Research OpenAI's mission: Study their dedication to ensuring AI benefits all humanity, their values, and recent product launches.
- Tailor your resume: Highlight specific experience with macOS, Azure AD, Jamf, Intune, and enterprise collaboration tools like Google Workspace.
- Show problem-solving: Prepare STAR method examples demonstrating your troubleshooting skills for hardware, software, and network issues.
- Demonstrate customer focus: Emphasize clear, professional communication and a proactive, customer-first mindset in technical support scenarios.
- Network strategically: Connect with OpenAI IT professionals on LinkedIn to gain insights into team culture and specific technical challenges.
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