Frontline IT Support Specialist
@ OpenAI

San Francisco, CA
$90,000
On Site
Full Time
Posted 21 days ago

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Job Details

About The Team

The IT Services and Support team provides seamless, efficient, and reliable IT solutions across the organization, handling frontline support, vendor relationships, and equipment inventory, while continuously improving processes and documentation for a better employee experience.

About The Role

As a Frontline IT Support Specialist, you will be the first point of contact in our helpdesk for hardware, software, and network issues. You will resolve incoming support requests, collaborate with cross-functional teams to improve workflows such as onboarding and device imaging, and contribute ideas to enhance daily operations.

Key Responsibilities

  • Provide frontline helpdesk support for hardware, software, and network issues.
  • Collaborate with teams to develop and improve IT support workflows.
  • Participate in a scheduled on-call rotation for handling priority incidents.

Qualifications

  • Strong technical expertise in macOS; working knowledge of Windows is a plus.
  • Experience with identity and device management (Azure AD, Jamf, Intune) and enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products.
  • Excellent written and verbal communication skills.
  • A proactive and customer-first mindset with attention to detail.

About OpenAI

OpenAI is an AI research and deployment company committed to ensuring that general-purpose artificial intelligence benefits all of humanity. We are dedicated to pushing the boundaries of AI while emphasizing safety, ethics, and diversity. OpenAI is an equal opportunity employer and values diverse perspectives.

Key skills/competency

  • IT Support
  • Helpdesk
  • Troubleshooting
  • macOS
  • Windows
  • Azure AD
  • Office 365
  • Collaboration
  • Process Improvement
  • Communication
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How to Get Hired at OpenAI

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your IT skills and experiences specifically.
  • Highlight helpdesk expertise: Emphasize troubleshooting and support roles.
  • Research OpenAI: Understand company culture and mission.
  • Prepare for technical questions: Refresh knowledge on macOS and Azure AD.
  • Practice communication: Demonstrate clear, concise technical explanations.

📝 Interview Preparation Advice

Technical Preparation

Review macOS and Windows troubleshooting guides.
Practice configuring Azure AD and device management.
Update knowledge on enterprise collaboration tools.
Familiarize with helpdesk ticketing systems.

Behavioral Questions

Describe a time you resolved complex issues.
Explain how you manage communication stress.
Share an experience improving support processes.
Tell about collaborating with cross-functional teams.

Frequently Asked Questions