Emerging Risk Operations Manager
@ OpenAI

San Francisco, CA
$315,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXX******* @openai.com
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Job Details

About The Team

At OpenAI, our User Safety & Risk Operations team safeguards our platform and users from abuse, fraud, and emerging threats. We operate at the intersection of product risk, operational scale, and real-time safety response—supporting users from individuals to global enterprises across ChatGPT, API, and platform integrations.

About The Role

The Emerging Risk Operations Manager role is designed for a systems-oriented operations leader who will build and scale the Emerging Risk Operations team into a high-impact function. You will be responsible for shaping how OpenAI detects and responds to novel, fast-evolving, or high-context user safety risks that lack a clear policy or operational playbook.

In This Role, You Will

  • Build and lead a team handling safety risks across the platform.
  • Design and scale workflows for detection, analysis, and operational support.
  • Drive feedback loops with modeling and classifier teams using qualitative and quantitative insights.
  • Develop trend analysis and reporting for stakeholders to surface risk patterns.
  • Stand up new workflows and playbooks for novel risks and harms.
  • Partner with Policy, Product, Legal, and Engineering to shape detection and automation strategies.
  • Collaborate with Vendor Operations to optimize external team performance.
  • Measure signal strength, triage outcomes, and feedback using dashboards and metrics.

You Might Thrive In This Role If You

  • You have over 8 years in Trust & Safety, Risk Operations, or related fields, including significant leadership experience.
  • You have built and scaled operational teams integrating people, processes, vendors, and technology.
  • You are familiar with LLM behaviors, classifier development, and AI-driven workflows with tools like Python, SQL, or OpenAI APIs.
  • You can triage complex, ambiguous escalations and influence technical and product workstreams.
  • You communicate clearly and strategically with leadership and cross-functional teams.

Key Skills/Competency

  • Risk Management
  • Safety Operations
  • Team Leadership
  • Workflow Design
  • Data Analysis
  • Automation
  • Communication
  • Cross-functional Collaboration
  • Trend Analysis
  • Operational Metrics
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How to Get Hired at OpenAI

🎯 Tips for Getting Hired

  • Customize Your Resume: Highlight operations and risk management experience.
  • Research OpenAI: Understand their products and safety strategies.
  • Emphasize Leadership: Detail team building and management skills.
  • Demonstrate Technical Aptitude: Showcase skills in Python, SQL, and API integrations.

📝 Interview Preparation Advice

Technical Preparation

Review Python scripting fundamentals.
Practice SQL queries and data manipulation.
Study classifier development basics.
Familiarize with API documentation.

Behavioral Questions

Describe a time handling ambiguous risk challenges.
Explain how you lead cross-functional teams.
Share experience with scaling operational workflows.
Detail a situation requiring strategic communication.

Frequently Asked Questions