Data Analyst, User Operations @ OpenAI
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About The Team
The User Operations team is central to ensuring that our customers' experience with our products is exceptional. They resolve complex issues, provide technical guidance, and support customers in maximizing the value and adoption of our products. The team collaborates closely with Sales, Technical Success, Product, Engineering, and others to deliver the best possible customer experience at scale.
About The Role
We are seeking a Data Analyst, User Operations who will analyze user-support data, surface trends and friction signals, and transform these insights into actionable, real‑time reporting. The role involves designing, building, and maintaining self‑serve dashboards, partnering with Data Science and Engineering for clean pipelines and robust models, and enabling proactive friction detection and service‐health monitoring.
In This Role, You Will
- Explore large support and product datasets to uncover trends and user pain points.
- Build and maintain self‑serve dashboards and reporting tools.
- Establish a unified metrics taxonomy for service‑health and performance.
- Leverage LLMs for text classification and smarter routing.
- Collaborate with Data Engineering on reliable data pipelines and quality checks.
- Contribute to high‑priority special projects with strategic recommendations.
- Prototype with tools like ChatGPT, Jupyter notebooks, and Retool.
- Work with Data Science on predictive models and translate findings operationally.
You Might Thrive In This Role If You
- Have 8+ years in analytics, business intelligence, or data science.
- Possess expert-level SQL skills and proficiency in Python or R.
- Excel in designing and maintaining BI dashboards for non-technical audiences.
- Have hands-on experience with LLMs for classification and sentiment analysis.
- Can translate complex datasets into clear business insights.
- Understand support metrics and define key service health KPIs.
- Communicate effectively across engineering, data science, and operations.
- Embrace automation and maintain strong data governance.
- Thrive in a fast-moving, ambiguous environment.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring general-purpose AI benefits humanity. The company pushes AI capabilities while prioritizing safety and diverse perspectives.
Key skills/competency
- Analytics
- Business Intelligence
- SQL
- Python
- R
- Data Visualization
- LLM
- Data Pipelines
- Dashboard Design
- Predictive Modeling
How to Get Hired at OpenAI
🎯 Tips for Getting Hired
- Customize your resume: Highlight analytics and dashboard skills.
- Showcase SQL expertise: Detail advanced SQL projects.
- Highlight Python/R experience: Emphasize relevant automation tasks.
- Prepare for technical questions: Practice LLM and data pipeline scenarios.