Solutions Engineer

About OP Labs PBC

OP Labs is the team behind Optimism, a leading blockchain infrastructure provider powering 65% of all Layer 2 transactions. Our open-source OP Stack enables developers and enterprises to launch scalable, secure, and customizable onchain networks with ease. Backed by prominent investors like a16z and Paradigm, OP Labs has successfully raised over $175M to spearhead the next wave of onchain innovation.

Role Responsibilities for a Solutions Engineer

As a Solutions Engineer at OP Labs, you will play a crucial role in our ecosystem through several key areas:

Partner Integration & Upgrade Stewardship

• Own technical coordination for chain integrations, upgrades, and migrations across partner chains.
• Define and guide partners through upgrade and integration readiness paths.
• Coordinate timelines, dependencies, and expectations across internal teams and external partners.

Partner-Facing Technical Support & Triage

• Serve as the primary technical point of contact for OP Stack partners post-launch.
• Provide high-signal guidance on OP Stack architecture, configuration, and operational excellence.
• Triage partner issues and route them to the appropriate internal engineering stakeholders.

Cross-Functional Facilitation

• Act as connective tissue between engineering, product, governance, partnerships, and growth teams.
• Translate complex technical changes into partner-ready guidance and communication.
• Represent partner constraints and operational realities during planning, releases, and upgrades.
• Drive clarity and accountability when ownership spans multiple teams.

Documentation, Enablement & Ecosystem Signal

• Produce partner-ready technical documentation, guides, and templates.
• Create and maintain upgrade playbooks, SOPs, and readiness checklists.
• Improve consistency, discoverability, and reuse of partner knowledge.
• Route structured feedback on adoption blockers and ecosystem risk to product and engineering.

Skills and Qualifications We're Looking For

Technical Skills

• Past programming or engineering experience.
• Strong technical foundation in blockchains and experience with Solidity.
• Experience guiding partners through integrations, upgrades, and operational changes in production environments.
• Ability to provide high-signal guidance on system architecture, configuration, and operational best practices.

Partner Support Experience

• Experience supporting customers or partners in a post-sales technical role (e.g., Solutions Engineering, Solutions Architecture, Technical Account Management, Integration Engineering, or similar).
• Comfortable serving as the primary technical point of contact for external partners.
• Strong judgment in technical triage, prioritization, and escalation.

Communication & Collaboration

• Ability to translate complex technical concepts into clear, partner-ready guidance.
• Strong written communication skills, with experience producing technical documentation, playbooks, or runbooks.
• Proven ability to coordinate across multiple internal teams and external stakeholders without direct authority.
• Ability to represent partner constraints and operational realities in internal planning and execution.

What You'll Like About OP Labs PBC

• Employee Care: Competitive compensation, fully paid medical, dental, and vision benefits, and a 4% 401K match.
• Supportive Culture: We celebrate team accomplishments and foster an environment where everyone can do their best work.
• Diverse Team: Our team is eclectic, comprising individuals from varied backgrounds, which we consider a great strength.
• Work Environment: We are a fully remote, deeply engaged, highly skilled, and fun-loving team.
• Long-Term Vision: Our founders have been integral in scaling Ethereum since 2015.

Key skills/competency

• Blockchain Technology
• Solidity Development
• Technical Integrations
• Partner Support
• Solutions Engineering
• System Architecture
• Technical Documentation
• Cross-functional Coordination
• Layer 2 (L2) Scaling
• Optimism Ecosystem