Senior Change Program Manager

Senior Change Program Manager at OnTrac

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: Remote

Salary: $105-$150k

Employment Logistics

The Senior Change Program Manager leads the people, process, and operational readiness work required for high-impact transformation initiatives across OnTrac’s last-mile logistics network. This senior individual contributor role ensures changes are fully prepared, adopted, and sustained—acting as the gatekeeper of launch readiness. Operating as a peer to senior leaders across Operations, Engineering, Product, Finance, Commercial, Pricing, Customer Service, and Line Haul, this role drives alignment, mitigates downstream risk, and champions a structured, data-informed approach to adoption and value realization.

Unpacking The Benefits

• Medical, Dental, and Vision insurance; HSA and FSA options
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• Paid Time Off including Holiday pay
• Employee Assistance Program & a Safe and clean work environment

The Must-Haves

• 8–12 years of experience leading transformation, change, or complex cross-functional programs
• Proven experience driving adoption of technology and operational change in large, matrixed environments
• Strong executive presence and the ability to influence without authority
• Deep understanding of operational workflows and system-enabled processes
• Ability to link change efforts to measurable operational and financial outcomes
• Experience in Logistics, Consulting, transformation, or enterprise program leadership experience is preferred
• Familiarity with structured change methodologies applied pragmatically is a plus

Your Mission In Motion

• Lead change readiness and launch governance: Own readiness for high-impact initiatives, identify and escalate gaps, and act as the gatekeeper for go-live decisions.
• Drive proactive alignment and planning: Build early visibility into upcoming changes and align cross-functional stakeholders on scope, timing, and required preparations.
• Coordinate change execution across functions: Lead planning for systems, processes, training, and operating model changes to ensure smooth network-wide adoption.
• Define and measure success: Establish adoption and value realization metrics and partner with analytics teams to track change outcomes and operational impact.
• Enable effective change leadership: Coach project owners and operational leaders on leading change, strengthening their ability to guide teams through transformation.
• Standardize and improve how change is delivered: Build foundational tools, templates, and playbooks, and lead post-launch reviews to drive continuous improvement.

Paving Your Way To Your Success

• You communicate with clarity and confidence, facilitating alignment with senior leaders and influencing outcomes without authority.
• You thrive in complexity, navigating ambiguity with sound judgment, structure, and a bias for action.
• You build trust quickly, forming strong cross-functional partnerships across operations, technical, and business teams.
• You lead with a transformation mindset, connecting change efforts to measurable operational and financial results.
• You approach change pragmatically—not academically—tailoring frameworks to the realities of field operations.

Key skills/competency

• Change Management
• Program Leadership
• Transformation Initiatives
• Operational Readiness
• Stakeholder Alignment
• Influence Without Authority
• Last-Mile Logistics
• Data-Informed Decisions
• Process Improvement
• Executive Communication