Conversational AI Engineer
@ Onix

Hybrid
$150,000
Hybrid
Temporary
Posted 1 day ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXXX***** @onix.com
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Job Details

About the Role

The Conversational AI Engineer at Onix is responsible for designing and implementing AI solutions using platforms such as Dialogflow CX, CCAI Insights, and integrations with third-party telephony and CRM systems. This role involves collaborating with business stakeholders, IT leaders, and technical teams to create effective conversational flows for voice and chat use cases.

Primary Responsibilities

  • Lead clients in the architecture and design of Conversational AI solutions
  • Drive design and implementation ensuring industry standards
  • Collaborate with business stakeholders, architects, and technical teams
  • Maintain quality, integrity, and governance standards
  • Stay updated on the latest CAI advancements and recommend relevant solutions
  • Create technical documentation and architectural diagrams
  • Mentor new engineers and architects
  • Partner with Delivery and Support teams to optimize deployments

Qualifications & Skills

  • Consulting, pre-sales or post-sales experience
  • 8+ years experience in technical demonstrations and client engagements
  • 5+ years designing public cloud architectures (AWS, Azure, GCP)
  • Proficiency in conversational design and CAI best practices
  • Experience with contact center solutions
  • Understanding of emerging generative CAI technologies
  • Strong problem-solving and communication skills
  • Bilingual in Spanish or French is a plus

Additional Information

Bachelor's Degree or equivalent experience is required. Up to 10% travel may be expected. This position is remote and adheres to equal employment opportunities guidelines. Candidates must be legally authorized to work in the United States or Canada without sponsorship.

Key skills/competency

  • Conversational AI
  • Dialogflow CX
  • Cloud Architecture
  • Technical Documentation
  • Client Collaboration
  • Pre-sales
  • Mentoring
  • CAI Best Practices
  • Telephony Integration
  • CRM Integration
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How to Get Hired at Onix

🎯 Tips for Getting Hired

  • Customize your resume: Highlight cloud and CAI experience.
  • Showcase technical demos: Prepare clear, concise project examples.
  • Demonstrate cloud expertise: Emphasize GCP and public cloud skills.
  • Prepare for behavioral questions: Reflect teamwork and problem-solving skills.

📝 Interview Preparation Advice

Technical Preparation

Review Dialogflow CX documentation.
Study public cloud architecture patterns.
Practice integrating telephony APIs.
Update technical documentation skills.

Behavioral Questions

Describe a challenging client scenario.
Explain team collaboration in projects.
Discuss conflict resolution experiences.
Share time management strategies.

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