Business Analyst

@ OneAdvanced

Role Introduction

OneAdvanced is seeking a proactive and analytical Business Analyst with strong domain experience in IT Service Management platforms, with a preference for ServiceNow, and Data Platforms on the Azure ecosystem. This role bridges business needs with technical delivery, supporting operational and reporting solutions.

What You Will Do

• Gather, analyse, and document business and functional requirements.
• Translate business pain points into deliverable requirements.
• Support the Product Owner in backlog grooming, sprint planning, and UAT.
• Create user stories, process maps, and functional specifications.
• Collaborate with technical teams to validate configurations.
• Work with Enterprise and Platform Architects to design optimal solutions using ServiceNow best practices.
• Support ServiceNow platform adoption through training and documentation.
• Elicit and validate requirements for dashboards, reports, and analytics.
• Define data quality rules, KPIs, and metrics.
• Document data lineage, glossaries, and reporting logic.
• Support Power BI dashboard design with mock-ups and insights.
• Work closely with business teams to enable self-service reporting.

What You Will Have

• 3+ years of experience as a Business Analyst in IT or Managed Services.
• Bachelor's degree in Business, Information Systems, or a related field.
• ITIL Foundation Certification.
• Excellent process mapping and documentation skills.
• Proficiency in writing user stories and acceptance criteria (Agile/Scrum).
• Strong communication skills and the ability to engage both business stakeholders and technical teams.
• Knowledge of ITIL framework and data governance principles.
• Hands-on experience with ServiceNow ITSM platform and understanding of ITSM data structures.
• Analytical mindset with strong problem-solving ability and attention to detail.
• Willingness to travel as required.

What We Do For You

At OneAdvanced, our people are at the heart of our success. We offer a comprehensive benefits package including a focus on wellbeing, generous leave entitlements, performance bonuses, pension schemes, income protection, and a variety of development programmes tailored to personal and professional growth. Our initiatives also include volunteering, fundraising matches, and recognition for excellent work.

Who We Are

OneAdvanced is one of the UK's largest providers of business software and services, serving over 20,000 global customers with significant annual turnover. With broad operational reach, our software supports critical sectors across the UK, underpinning various essential services. Our mission is to power the world of work, and we invest in diverse, inclusive, and engaging work environments that empower growth and talent.

Key skills/competency

• Business Analysis
• IT Service Management
• ServiceNow
• Azure
• Data Platforms
• Agile
• Process Mapping
• Dashboard Design
• Documentation
• Stakeholder Engagement