AI Implementation Manager / Customer Success
One100 · Vienna, Austria
This listing has closed — view similar roles below.
- On site
- Full-time
- $90,000 / year
- Vienna, Austria
Job highlights
- Implement AI voice agents for medical practices.
- Onboard clients and optimize AI systems.
- Improve call quality and reduce workload.
- Work directly with customers and shape product.
- Requires hands-on, system-thinking approach.
About the role
About Us
We’re building AI voice agents for the front desk in medical practices. Phones in practices are still overloaded. 20–40% of calls go unanswered. Patients are frustrated. Staff is overwhelmed. We fix that.
What you’ll do
This is not a classic Customer Success role. You take customers from closed deal → live system → real impact.
- Onboard new medical practices and get them live fast
- Configure and optimize AI voice agents (flows, prompts, logic)
- Work directly with customers (doctors, reception teams)
- Identify friction in real calls and improve the system
- Ship small improvements yourself (APIs, configs, light coding)
- Turn customer learnings into product improvements
- Own the full implementation lifecycle — not just “support”
What success looks like
- Customers go live fast
- The AI actually takes load off the front desk
- Call quality improves week by week
- Customers clearly see value, not just features
Who you are
You have experience in: Customer Success, Operations, Implementation, or similar.
You think in: systems, not tickets and outcomes, not tasks.
You’re hands-on: you’d rather fix something yourself than write a ticket.
You’re comfortable with: ambiguity, fast iteration, talking to customers daily.
You’re curious about: AI, automation, and how systems actually work.
Bonus (not required)
- Basic technical skills (APIs, tools, scripting, etc.)
- Experience with SaaS onboarding or process building
How we work
- Small team, high ownership
- Fast decisions, no unnecessary process
- Product and customer work are tightly connected
- You shape the product through real customer feedback
Location
Flexible. We usually meet Tuesday & Wednesday in Vienna.
Why this role matters
This role sits at the center of everything: customer experience, product quality, real-world adoption. If you do this well, you directly shape what we build.
Key skills/competency
- AI Voice Agents
- Customer Onboarding
- System Configuration
- AI Optimization
- Customer Relationship Management
- Technical Implementation
- SaaS Operations
- Product Feedback
- Process Improvement
- Medical Practice Operations
Skills & topics
- AI Implementation Manager
- Customer Success
- AI Voice Agents
- SaaS Onboarding
- Medical Practice Technology
- System Configuration
- AI Optimization
- Operations Management
- Product Implementation
- Automation
How to get hired
- Tailor your resume: Highlight AI, customer success, and operations experience. Quantify achievements.
- Showcase technical aptitude: Mention any API, scripting, or SaaS onboarding skills.
- Emphasize problem-solving: Detail how you've improved systems and customer outcomes.
- Prepare for interviews: Be ready to discuss system thinking and hands-on problem-solving.
- Understand the mission: Articulate why AI in healthcare front desks is important.
Technical preparation
Familiarize yourself with AI voice technologies.,Practice configuring logical flows and prompts.,Review API concepts and basic scripting.,Understand SaaS onboarding processes.
Behavioral questions
Describe a complex system you improved.,How do you handle ambiguous situations?,Give an example of hands-on problem-solving.,How do you turn feedback into action?
Frequently asked questions
- What is the primary focus of the AI Implementation Manager role at One100?
- The AI Implementation Manager at One100 is responsible for taking customers from a closed deal to a live AI voice agent system, ensuring real impact by onboarding medical practices, configuring AI agents, and improving system performance based on customer feedback.
- What kind of technical skills are expected for the AI Implementation Manager role?
- While not strictly required, basic technical skills like working with APIs, tools, scripting, and light coding are beneficial. Experience with SaaS onboarding or process building is also a plus for the AI Implementation Manager position.
- How does One100 foster a collaborative work environment for the AI Implementation Manager?
- One100 operates with a small team, emphasizing high ownership and fast decision-making. Product and customer work are tightly connected, allowing the AI Implementation Manager to directly shape the product through real customer feedback.
- What does success look like for an AI Implementation Manager at One100?
- Success is measured by customers going live quickly, the AI effectively reducing front desk workload, consistent improvement in call quality, and customers recognizing tangible value from the AI solutions.
- Is the AI Implementation Manager role remote or on-site at One100?
- The location is flexible. While the team typically meets on Tuesdays and Wednesdays in Vienna, the role offers flexibility, suggesting a hybrid or remote-friendly arrangement with occasional in-person collaboration.
- How does this AI Implementation Manager role contribute to the company's mission?
- This role is central to One100's mission, directly influencing customer experience, product quality, and real-world adoption of their AI voice agents in medical practices. The AI Implementation Manager plays a key part in shaping the company's offerings.