
Intern, UX Research
One Inc · United States
- Hybrid
- Full-time
- $45,000 / year
- United States
Job highlights
- Conduct UX research on payments platform.
- Understand user needs and pain points.
- Inform digital experience evolution.
- Own a dedicated research project.
- Collaborate with cross-functional teams.
About the role
About One Inc
At One Inc, we’ve built a payments network exclusively for the insurance industry. Our mission is simple: to help insurers keep the promises they make to their policyholders. One Inc is more than just a payments processor or platform — it’s a critical bridge that connects the entire insurance ecosystem. By joining One Inc, insurance carriers gain access to a growing network of pre-enrolled vendors, established banking relationships, and seamless integrations with major core systems. As the leading insurance payments network, One Inc processes billions annually in premiums and claim payments, empowering insurers to deliver on the promise of insurance.
About the Role
As a UX Research Intern, you will partner with product managers, designers, engineers, and stakeholders to deeply understand user needs, behaviors, and pain points in One Inc's payments platform. Your work will directly inform how we evolve intuitive, trust-building digital experiences for policyholders, insurers, and vendors—across web, mobile, email/SMS, and emerging AI-powered touchpoints.
The addition of AI is critically important in Insurtech: One Inc's Model Context Protocol (MCP, launched 2026) enables carriers to securely integrate their corporate AI assistants (e.g., Claude, ChatGPT Enterprise, Microsoft Copilot) with payments data for faster integrations, real-time insights, predictive analytics, personalized payment guidance, automated fraud/risk detection, and proactive support. UX research ensures these AI features are human-centered—building user trust through transparency/explainability, minimizing confusion in intelligent automation, personalizing journeys without privacy concerns, and validating that AI truly reduces friction while boosting satisfaction, retention, and digital adoption in insurance payments.
Each intern will own a dedicated project solving real business challenges. You will have the opportunity to contribute to meaningful work, network and participate in professional and personal development sessions. The internship will wrap up with a presentation on your learnings and the experience.
Responsibilities
- Conduct foundational and generative user research: recruit participants, moderate interviews, surveys, diary studies, or contextual inquiries with policyholders, claimants, agents, and internal users to uncover needs in premium payments, claims disbursements, and multi-channel interactions.
- Perform evaluative research: plan and facilitate usability tests, heuristic evaluations, or A/B concept testing (including AI-enhanced flows like personalized recommendations or intelligent notifications) to validate designs and identify friction points.
- Analyze qualitative and quantitative data: synthesize findings from user sessions, analytics (e.g., payment drop-off rates, adoption metrics), support tickets, and feedback to create personas, journey maps, opportunity frameworks, and research reports.
- Own a dedicated end-to-end research project (e.g., investigating user perceptions/trust in AI-driven payment features, barriers to digital adoption in claims, or pain points in multi-channel onboarding) from planning and execution to insights delivery and recommendations.
- Collaborate in cross-functional sessions: share research insights to influence product roadmaps, design decisions, and AI feature prioritization; participate in design critiques and sprint planning with evidence-based input.
- Explore inclusive design and accessibility: incorporate diverse user perspectives (e.g., varying tech literacy, demographics) and assess how AI impacts equitable experiences.
- Present project outcomes, key user insights—especially around AI integration's user impact—and actionable recommendations to leadership at internship end.
Skills Needed
- Strong foundation in UX research methods (qualitative: interviews, usability testing, thematic analysis; quantitative: surveys, analytics interpretation).
- Experience or coursework in creating research plans, moderating sessions, and synthesizing insights into actionable deliverables (e.g., personas, journey maps, opportunity reports).
- Proficiency with research tools like Qualtrics, Dovetail, Miro, or similar for recruitment, moderation, transcription, and analysis.
- Excellent communication skills: ability to present findings clearly, tell compelling stories from data, and influence stakeholders.
- Attention to ethical research practices, including consent, privacy (especially with payments/financial data), and bias mitigation.
- Interest in AI's role in UX: curiosity about designing/researching for AI-powered features (e.g., trust in predictive interfaces, explainability of recommendations, user control in automation); understanding how AI affects user perception, adoption, and satisfaction is a plus.
- Bonus: Exposure to Fintech/Insurtech, payments, SaaS, or complex user ecosystems; basic familiarity with design tools (Figma for viewing prototypes); experience with accessibility research or inclusive methods.
Education & Experience
- Currently pursuing or recently completed a Bachelor’s Degree (or higher) in Human-Computer Interaction (HCI), Psychology, Human Factors, UX Research, Information Science, Sociology, or a related field.
- Prior internship, project, academic, or freelance experience in UX/user research preferred but not required (school projects, capstones, or personal studies count).
- A portfolio or work samples demonstrating research process and impact (e.g., research plans, findings decks, personas/journey maps) is highly recommended—even from coursework.
Physical Demands
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment
Standard indoor office setting; exposure to computer screens.
Physical
Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.
Vision
See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.
Hearing
Ability to hear in the normal audio range with or without corrections.
Company Profile
At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept.
The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we are proud to serve more than 300 insurance carriers, helping them honor their commitments instantly and securely.
Headquartered in Folsom, CA, One Inc offers competitive salaries, comprehensive benefits — including medical, dental, and vision insurance — a 401(k) plan, and a strong commitment to work-life balance. We believe in growing from within, promoting opportunities for career advancement across our team of 1,200+ dedicated "Onesters." Join us in building the infrastructure that fulfills the promise of insurance.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.
Key skills/competency
- UX Research
- User Research Methods
- Qualitative Research
- Quantitative Research
- Usability Testing
- Data Analysis
- Research Planning
- Communication Skills
- AI in UX
- Insurtech
Skills & topics
- UX Research Intern
- User Research
- Qualitative Research
- Quantitative Research
- Usability Testing
- Data Analysis
- Human-Computer Interaction
- Psychology
- Information Science
- Insurtech
How to get hired
- Tailor your resume: Highlight UX research skills and relevant coursework.
- Showcase your portfolio: Include UX research projects, plans, and findings.
- Address AI interest: Emphasize curiosity about AI in UX on your application.
- Prepare for interviews: Practice discussing your research process and collaboration.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for a UX Research Intern at One Inc?
- As a UX Research Intern at One Inc, you will conduct foundational and evaluative user research, analyze qualitative and quantitative data, own a dedicated research project, collaborate with cross-functional teams, explore inclusive design, and present your findings to leadership. This role offers a deep dive into understanding user needs within the insurance payments industry, with a focus on AI integration.
- What qualifications are essential for the UX Research Intern role at One Inc?
- Essential qualifications for the UX Research Intern position include a strong foundation in UX research methods (qualitative and quantitative), experience with research plans and synthesis, proficiency in research tools (e.g., Qualtrics, Dovetail), and excellent communication skills. While prior internship experience is preferred, it's not strictly required if you have relevant academic or project work. A portfolio is highly recommended.
- What is the work arrangement for the UX Research Intern position at One Inc?
- The UX Research Intern position at One Inc is a remote role. However, candidates must be located in the US and authorized to work in the US without sponsorship, both now and in the future.
- What kind of projects can I expect to work on as a UX Research Intern at One Inc?
- You will own a dedicated end-to-end research project that addresses real business challenges. Examples include investigating user perceptions of AI-driven payment features, understanding barriers to digital adoption in claims, or analyzing pain points in multi-channel onboarding. Your work will directly influence product roadmaps and design decisions.
- What is the company culture like at One Inc, and what are the benefits of interning there?
- One Inc emphasizes empowering insurers and making every payment a promise kept. As an intern, you'll contribute to meaningful work, have opportunities for professional and personal development, and network with a dedicated team. The company offers competitive compensation, comprehensive benefits, and a strong commitment to work-life balance, fostering an environment of internal growth and career advancement.
- How does One Inc integrate AI into its UX research and product development?
- One Inc views AI as critically important in Insurtech. Their Model Context Protocol (MCP) allows integration with AI assistants for real-time insights and predictive analytics. UX research ensures these AI features are human-centered, building trust through transparency, minimizing confusion, personalizing journeys ethically, and validating that AI genuinely improves user satisfaction and adoption in insurance payments.