Solutions Engineer Senior
One Call · United States
- Hybrid
- Full-time
- $130,000 / year
- United States
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Job highlights
- Design and manage Apple endpoint solutions.
- Implement and secure endpoint management.
- Deploy security and network tooling.
- Automate IT workflows and processes.
- Solve complex cross-functional IT problems.
About the role
About One Call and Our Mission
Join One Call and make a difference! We are looking for passionate individuals to help us achieve our mission of getting people the care they need when they need it. Our core values of Think Big, Go Fast, Deliver Awe, Win Together, and Care Deeply guide us in positively impacting the lives of injured workers and helping them return to what matters most.
Compensation and Benefits
We offer a competitive salary range that considers factors like skill set, experience, and certifications. While the top of the range is not typical for new hires, compensation is determined on a case-by-case basis. In return for your commitment, we provide a comprehensive benefits package, including:
- Remote Work: As a remote-first company, most positions offer the flexibility of working from home.
- Generous Time Off: Enjoy 8 company holidays, 2 personal days annually, and a minimum of 18 days of paid time off.
- Comprehensive Benefits: Including medical, dental, vision, pet insurance, 401(k) matching, company-paid life insurance, and short/long-term disability coverage.
- Supportive Services: Access our Colleague Assistance Program for free counseling and financial services, and the One Call Foundation for financial assistance during hardships.
Job Summary
The Senior Solutions Engineer is a hands-on technical problem-solver responsible for designing, implementing, and improving endpoint, security, and network solutions across IT teams. This role involves building and enhancing Apple endpoint management (JAMF, zero-touch provisioning), deploying security tooling, automating infrastructure, and addressing cross-functional technical challenges. Reporting to the Sr. Director, Information Technology, the primary objective is to elevate the end-to-end employee technology experience by ensuring reliable, self-provisioning, and secure endpoints, while simultaneously strengthening the organization's security posture. This is a high-autonomy, high-accountability role for individuals who thrive on solving complex problems.
Essential Duties & Responsibilities
Endpoint Engineering & Apple Platform Ownership
- Own the design, deployment, and management of JAMF Pro for macOS and iOS devices.
- Build and maintain zero-touch provisioning workflows for immediate device readiness.
- Develop and enforce endpoint standards for both Apple and Windows environments.
- Partner with endpoint engineering and service desk teams for a seamless end-user experience.
Security & Network Tooling
- Deploy, configure, and troubleshoot endpoint security agents (EDR, anti-ransomware, etc.).
- Manage endpoint deployment for network security and remote access platforms.
- Ensure consistent deployment and reporting of endpoint agents across device fleets.
- Collaborate with security and infrastructure teams on endpoint compliance.
Cross-Functional Problem-Solving & Technical Advisory
- Serve as a deployable technical resource to diagnose and resolve systemic IT issues.
- Conduct root cause analysis for recurring incidents and integration failures.
- Evaluate and recommend optimizations for existing tools and configurations.
- Document findings, solutions, and standards to build institutional knowledge.
Automation & Operational Improvement
- Script and automate repetitive workflows using Bash, Python, PowerShell, or native tooling.
- Build monitoring and alerting for endpoint health and deployment success.
- Identify and implement process improvements for IT operations reliability.
Educational And Experience Requirements
- 5-8 years of hands-on experience in endpoint engineering, IT infrastructure, or systems engineering.
- Deep expertise in JAMF Pro (or equivalent Apple MDM).
- Strong experience with macOS, iOS, and Windows endpoint management.
- Experience deploying and troubleshooting endpoint security agents and network security clients.
- Scripting proficiency in Bash, Python, PowerShell, or AppleScript.
- Experience with mixed device fleets and complex network topologies.
Essential Knowledge, Skills & Abilities
- Tenacious problem-solver with a drive for independent resolution.
- Ability to context-switch across endpoint, security, and network domains.
- Strong diagnostic instincts and structured root cause analysis skills.
- Clear communicator of technical findings to leadership.
- Comfortable operating with ambiguity and shifting priorities.
- JAMF 200/300 certification or Apple Certified Support Professional (ACSP) preferred.
- Experience with ServiceNow ITSM integration preferred.
- Familiarity with Citrix/VDI environments and modern alternatives preferred.
- Experience in healthcare, workers' compensation, or regulated industries preferred.
- Ability to work independently and collaboratively, embodying company core values.
Key Skills/Competency
- Solutions Engineering
- Endpoint Management
- Apple Ecosystem (JAMF Pro)
- Security Tooling
- Network Security
- Infrastructure Automation
- Scripting (Python, Bash, PowerShell)
- Root Cause Analysis
- Cross-functional Collaboration
- IT Leadership Communication
Skills & topics
- Solutions Engineer
- Senior Solutions Engineer
- Endpoint Engineering
- Apple Management
- JAMF Pro
- Security Tools
- Network Solutions
- IT Infrastructure
- Automation
- Scripting
- Remote Work
- Healthcare IT
How to get hired
- Tailor your resume: Highlight your 5-8 years of endpoint engineering experience and expertise in JAMF Pro, macOS, iOS, Windows, and scripting languages like Python or PowerShell.
- Showcase problem-solving: Emphasize your ability to conduct root cause analysis and drive issues to resolution independently, as demonstrated in past projects.
- Prepare for technical questions: Be ready to discuss your experience with endpoint security agents, network security clients, and zero-touch provisioning workflows.
- Demonstrate core values: Articulate how you embody One Call's values of Think Big, Go Fast, Deliver Awe, Win Together, and Care Deeply in your work.
- Network and learn: Research One Call's mission in healthcare support and their remote-first culture to align your application and interview responses.
Technical preparation
Master JAMF Pro for Apple device management.,Practice scripting in Python, Bash, or PowerShell.,Familiarize with EDR and security tools.,Study zero-touch provisioning workflows.
Behavioral questions
Describe a complex IT problem you solved.,How do you handle ambiguity and shifting priorities?,Explain your approach to root cause analysis.,How do you communicate technical issues to leadership?
Frequently asked questions
- What is the work arrangement for the Senior Solutions Engineer at One Call?
- One Call is a remote-first company, and this Senior Solutions Engineer position is designated as remote. While most of the work is performed from home, occasional in-person team meetings may be required depending on specific needs.
- What specific Apple endpoint management tools does One Call use for this role?
- The Senior Solutions Engineer role specifically requires deep expertise in JAMF Pro for macOS and iOS device management. This includes experience with zero-touch deployment, configuration profiles, smart groups, and application management within the Apple ecosystem.
- What scripting languages are most important for the Senior Solutions Engineer role at One Call?
- The job description emphasizes scripting proficiency in at least two of the following languages: Bash, Python, PowerShell, or AppleScript. Demonstrating expertise in these will be crucial for automating workflows and improving operational efficiency.
- Does One Call offer specific certifications for the Senior Solutions Engineer position?
- While not strictly required, a JAMF 200/300 certification or Apple Certified Support Professional (ACSP) is preferred for the Senior Solutions Engineer role. These certifications can demonstrate a strong foundation in Apple device management.
- What kind of technical challenges can a Senior Solutions Engineer expect at One Call?
- You can expect to tackle challenges across endpoint engineering, security tooling deployment, network solutions, and infrastructure automation. This includes diagnosing systemic issues, improving user experience, strengthening security posture, and driving cross-functional IT initiatives.
- Is experience in the healthcare or workers' compensation industry required for this role?
- While not a strict requirement, experience in healthcare, workers' compensation, or other regulated industries is considered a preferred qualification for the Senior Solutions Engineer. This background can be beneficial given One Call's mission.
- How does One Call support its remote employees?
- One Call is committed to supporting its remote workforce through a generous benefits package, including comprehensive medical, dental, and vision insurance, 401(k) matching, and ample paid time off. They also offer a Colleague Assistance Program and the One Call Foundation for additional support.